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About the job
Job summary
About Risk and Intelligence Service (RIS)
Risk and Intelligence Service (RIS) is at the heart of HMRC compliance and enforcement activity. The purpose of the Intelligence team within RIS is to develop and enhance the intelligence picture of organised crime and serious fraud impacting HMRC. We then deliver quality intelligence products to drive decision making and compliance interventions to maximise our impact.
We do this by:
- Collecting, collating, and exploiting intelligence to identify the greatest threats to HMRC and drive operational decision making.
- Providing information, intelligence & live operational support to HMRC teams, Law Enforcement, and international partners to increase their impact and effectiveness.
- Developing and delivering high impacting intervention opportunities to stop and disrupt serious non-compliance.
- Collaborating with national and international partners to increase our collective impact and capability.
Fraud Reporting Gateway team assists in the delivery of this function.
See what it’s like to work at HMRC: find out more about us or ask our colleagues a question. Questions relating to an individual application must be emailed as detailed later in this advert.
Job description
The post holder will join the Fraud Reporting Gateway (FRG). The FRG is part of the Intelligence Services branch of RIS Intelligence. The team receive, assesses, and disseminates intelligence derived from Human Intelligence (HumInt) sources, including the HMRC Fraud Hotline, which is open from 09:00 to 17:00, Monday to Friday, to a wide range of customers.
Human Intelligence (HumInt) is the term we use for someone who gives HMRC information about possible criminal offences, regulatory breaches, or non-compliance by a third party. The intelligence usually involves alleged wrongdoing and is a key source of intelligence for RIS.
The team’s activity supports HMRC and external partners to tackle evasion, avoidance, serious non-compliance, and wider criminality. Such cases are expected to contribute to the strategic objectives in the Customer compliance Group business plan.
Responsibilities
The responsibilities may include but are not limited to:
- Handling telephone calls from the public in relation to HMRC fraud.
- Using internal and external databases and other sources to interpret, analyse and accurately record the intelligence received.
- Handling restricted and confidential material.
- Providing support to wider operational teams.
- Maintaining good working relationships with colleagues and managers.
- Assessment and enhancement of the information received, via various communication channels, creating reports/Intelligence packages for dissemination to customers.
- Working in a continuous improvement environment and working closely with others to share ideas and improve processes.
- General office duties including managing and maintaining team mailboxes and databases, stationery ordering, processing of travel bookings, booking meeting / conference room facilities.
- This is a customer facing role that requires office attendance.
Person specification
- This is a customer facing telephony role, so the post holder should have excellent communication skills alongside the ability to gather information accurately, whilst effectively communicating with the caller.
- The post holder should have the ability to analyse and effectively handle complex information from a wide range of sources.
- The post holder should be able to manage a challenging workload with changing priorities, be a team player but also work independently to a high standard.
Essential Criteria:
- National Security Vetting (NSV) at Security Check clearance is essential for this role.
- If successful, a job will be conditional on currently holding or subsequently passing NSV at SC clearance level
- If you do not hold or are unable to obtain the required security vetting, we will withdraw the offer of employment, this is because you will not have met the conditions of employment for this role.
Desirable Criteria:
Recent knowledge and evidence of working within either the Criminal Justice or Tax compliance environment would be advantageous, however training is available.
Training
- Full Training for the role will be provided.
- The post holder will be required to successfully complete the Intelligence Foundation Course and be awarded the Accredited Counter Fraud Intelligence Technician (ACFITech) Certificate (unless an equivalent Criminal Justice Level 1 award has already been obtained).
Behaviours
We’ll assess you against these behaviours during the selection process:
- Managing a Quality Service
- Communicating and Influencing
Benefits
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%
- A cycle to work scheme
- A minimum of 25 days of paid annual leave, increasing by 1 day per year up to a maximum of 30 days, plus public holidays, and privilege leave.
- Access to a range of retail, travel, and lifestyle employee discounts.
Find more about HMRC benefits in ‘Your little extras and big benefits handbook’ for further information or visit Thinking of joining the Civil Service.