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Located in a landmark building close to a well-known iconic location in the City of London, our client goes beyond delivering an outstanding service. They lead the market by creating new solutions for their clients’ most complex legal and business challenges, helping them grow, innovate and thrive. By thinking creatively and entrepreneurially, they challenge expectations, push boundaries and build for the future.

We are looking for an account manager who mirrors these values of thinking creatively, challenging the norm, pushing boundaries and ensuring that the security team perform at the highest levels. You will be working closely with the client’s Global Security, Front of House, Business Continuity and other Business Service teams on a daily basis.

Key objectives

• To understand client priorities and how the security team can support our clients to achieve their objectives
• To understand the wider strategic business of the clients account to ensure that the security provision remains ‘fit for purpose’.
• To provide strategic direction and leadership to the security team
• To look for opportunities for continuous improvement and to deliver options that are mutually beneficial to the Account and Mitie.
• To build and maintain effective working relationships with all key stakeholders
• To build effective networks and relationships with external security partners to benefit the contract
• To coach and mentor the Site Supervisors to support them in achieving site specific objectives
• To provide strategic security oversight of the portfolio to set and monitor standards and procedures across the account
• Monitor service delivery across the site, influencing, directing and working with Site Security Supervisors and all other internal stakeholders to ensure the required standards of service are achieved.
• To understand and continually monitor threat and risk to the portfolio, reviewing emergency procedures and operational tactics according to threat.
• Review all critical operational incidents to identify any areas for improvement and ‘lessons learnt’ to help improve and develop staff and processes.
• Develop an Exercise and Compliance Programme to ensure staff are regularly tested and competent to deal with all emergency and risk procedures.
• Identify, monitor and report on Account KPI’s, identifying areas of opportunity and/or risk, and working with others in the business to develop actions plans to address any areas of underperformance.
• Take commercial accountability and responsibility across the account.
• Oversee cost control related to the portfolio, ensuring that resources are utilised efficiently and invoice queries are resolved quickly.
• Ensure that the Company policies and procedures in relation to the Account and the workforce deployed to the Account are followed at all times.
• Support staff succession and planning across the account

Main duties

• Strategic Contract Oversight
  • To provide strategic oversight and leadership to the contract
  • Build and maintain strategic relationships with key stakeholders (internal/external)

• Review and keep updated the following documentation:-
  • Assignment Instructions
  • Risk Assessments
  • Standard Operating Procedures
  • Other relevant site documentation (security logs etc)

• Site Lead Management & Development:-
  • Regular 1-2-1 meetings conducted with the Site Supervisors to check objectives are being met
  • Annual appraisal completion and review
  • Training & development programme agreed and in place for each member of staff
  • Mentor and coach Site Supervisors to reach their full potential
  • Develop a succession plan to ensure resilience for the site
  • Undertake at least one workshop per annum bringing together all Site Leads to support team working and development
  • Deal effectively with under performance

• Audit
  • To undertake regular audit of processes and procedures to check that the security team are complying with contract requirements

• Incident Management
  • To review all critical incidents across the account
  • Identify any ‘lessons learnt’ and share across the portfolio, changing processes and procedures if necessary
  • Ensure that there are training plans in place to test and exercise the security team on all emergency procedures
  • Identify good practice from other London accounts, which may impact on existing procedures
  • Where information exists, support our clients to plan and prepare for known events

• Monthly and Quarterly Meetings
  • Set all meetings in advance (ideally one year in advance)
  • Ensure all minutes are documented and actions dealt with
  • Circulate all reports at least 3 days in advance of meetings

• Support Site Leads to deal quickly and effectively with investigations and disciplines, undertaking the disciplines and/or appeals as required.

Person Specification

• Have a minimum of five year’s site security management experience of a large (20 + members) security team.
• Hold a current SIA front line license at a minimum of Door Supervisor level
• Hold a current SIA CCTV licence
• A Bachelor’s degree, ideally in a security or risk management related subject, or, security related Level 5 award in related field is desirable
• Strategic thinking
• Effective Leadership and team building skills
• Organisational Skills
• Proven internal and external stakeholder management
• Effective communication skills – both written and verbal
• Proficient IT skills – use of all Microsoft products
• Proven ability to take personal responsibility and accountability for service delivery
• Ability to work with minimal supervision

Duties include

• Assist the Vetting Manager to maintain and implement all the processes for the security vetting of all staff. Where directed assist in projects/system development for any enhancement/changes to the process. When required undertake vetting interviews to investigate areas of concern (usually associated with criminal traces, indications of financial irresponsibility/vulnerability or adverse traces as advised by the Security Services)
• Ensure mandatory legal compliance with the use of the Police National Computer (PNC) and Experian database, particularly in respect of the General Data Protection Regulation 2018
• Assist with the planning, development, and implementation of comprehensive training packages for members of the Vetting Stakeholders Group and personnel responsible for checking identity documents as part of the recruitment process
• As directed, communicate with internal departments and external agencies to ensure that the vetting processes accord with Cabinet Office guidelines and effect security clearance transfers between Government Departments and Facility Security Clearance Companies as appropriate
• Together with the Vetting Manager provide support and guidance to all business areas and act as a focal point for all vetting related issues
• When required provide administrative support for the Department including the co-ordination of vetting interviews, meetings, seminars, minute taking
• Assist the Security Administrator in updating the NATS Corporate Security Services intranet site with amendments to ensure that the site is up to date, meaningful and usable
• Where applicable provide holiday cover for the Vetting Manager and Security Administrator
• Support initiatives and small projects as they evolve

Qualifications/Skills

• Knowledge of the UK Government vetting process and an understanding of Data Protection legislation
• Recognised IT skills, Excel, Word, PowerPoint etc
• RSA Stage (II) Typing (35 words per minute)
• Effective Interpersonal skills – confidence to communicate vetting policy and procedures with both internal and external customers
• Meticulous attention to detail
• Able to work as a member of the team but also equally effective working individually
• A high standard of integrity, diligence, and absolute discretion
• Minimum GCSE Maths and English

Location: London (Onsite)

Length: 12 months

Rate: £20-24 p/h

Hours: 4×12 hour shifts (including weekends and holidays) / 4 days off

 

Regional Security Specialists are a part of the security and business resilience team

that manages disruptive events through the ability to anticipate, deter, detect, and act –

the key pillars of Google’s Global Security & Resilience Services.

 

Overall Responsibilities:

 

The Regional Security Specialist is a part of the team at the center of security and

resilience operations and helps to monitor and manage the response to enterprise

threats that could affect Google’s personnel and business activities.

 

● Field phone calls, emails and chat requests using strong customer service skills

while taking actions that support efficient security operations.

● Monitor enterprise alarm monitoring systems, triage service outages, use CCTV

for security investigations and assist with access control functions.

● Dispatch field security units using radio systems, communicate with incident

management teams, and escalate security matters to various business partners.

● Initiate repair tickets, create detailed incident reports, and pass down situational

debriefs to security operations center teams across geographies.

● Support projects and programs within the security operations center

environment.

 

Skill/Experience/Education:

 

·         B.A. or B.S. degree or equivalent practical experience.

·         Minimum of 2 years of experience working in a security operations center, emergency service control room or similar command center/call center environment.

·         Excellent interpersonal and strong written and verbal communication skills.

·         Ability to work assigned shifts as well as non-standard work hours as needed, including weekends, holidays and other shift-based schedules

 

Desired:

 

·         Bilingual or multilingual speaker with knowledge of pronunciation rules and natural language processing.

 

 

Interested? Please apply today! Please contact [email protected] 

The amazing opportunities continue at Dragonfly, with this exciting opportunity for an experienced motivated Europe focused Senior Intelligence Analyst to join their high performing team. This is a permanent, full-time position based in their London office (with hybrid working) leading three other Europe and Eurasia-focused regional specialists, with a possibility for further line management responsibilities and editorial oversight of additional regions (likely MENA).

We are looking for an outstanding senior analyst who can go beyond the news to provide clients with insightful strategic and operational analysis on security, stability, and crisis risks.

The role entails editing and client relationship management, as well as the production of written intelligence and security risk assessments, open source research, human source cultivation, briefing clients and other audiences.

The successful candidate is likely to have at least five years professional experience including line management and mentoring of peers and more junior analysts in a client-focused role. We encourage applicants who have relevant and transferable skills even if they do not have a background in the political and security risk industry.

Essential requirements

• Right to work in the UK (UK or EU citizenship, or a work visa valid at time of application).
• Native-level written English.

Essential capabilities

• Communicate effectively; clearly express ideas and information verbally and in writing.
• Current knowledge of political and security dynamics across Europe and Eurasia.
• Creative approach to research, analytical and inquisitive mind.
• Empathetic and continual development-focused line manager.
• Responds to constructive feedback with a positive and mature attitude.
• Strong interpersonal skills and able to lead as well as work as part of a team under pressure to common goals.
• Excellent online (OSINT) and offline research skills, and ability to collate, process and exploit intelligence from large volumes of information.
• Developed understanding of how to assess information validity and source reliability.

Advantageous attributes

• Relevant regional languages

Working within a market leading investigations function, for a well-known regulated organisation, the Senior Manager is responsible for the peer review and quality control of investigations, utilising their technical expertise, critical mind-set and professional judgement to ensure robust and high quality case investigations. The Quality Control team is part of the wider Group Investigations team which undertakes independent Speak Up, Conduct and Performance Adjustment investigations relating to Speak Up reports and Divisional Events.

The Investigation team consists of skilled Investigators, who work together to deliver high quality investigations which reach fair and objective outcomes, and are robustly conducted and scrupulously documented to ensure they withstand challenge or complaint.

Responsibilities:

• Facilitate peer review and quality control for investigations in line with Group and team culture, documented procedures, by overseeing and applying the appropriate critical thinking, judgement, and technical competence to ensure a robust investigation is conducted.
• Review the quality of the work produced by Investigators on their cases and ensures a critical mind-set has been applied.
• Responsible for monitoring quality of triage, case management & investigations, tracking remedial actions, and advising the functional head and other senior leads on thematic quality issues, required process enhancements and areas to improve consistency and capability.
• Document quality control findings and ensures any thematic findings (both learnings and best practice) are communicated to the investigations team.
• Check the quality of the case material storage and MI, as well as overall risk hygiene factors.
• Support with coaching and development of investigation officers who have their cases reviewed and ensure they understand their responsibilities and accountabilities.
• Maintain understanding of the regulatory environment in which the Group operates and interpret and apply changes in that regulatory environment to their own role and others.
• Maintains appropriate controls and documentation for the relevant quality risk controls, providing this information on a regular basis to relevant colleagues.
• As a member of the function’s Senior Leadership Team, inputs and leads on strategic areas.
• Understand the appropriate evidence gathering and analysis techniques and tools relevant to the allegation and evidence at hand, including knowing when and how to utilise eDiscovery solutions and advanced data analytics techniques to evaluate evidence.
• Carefully identifies and manages conflicts of interest relating to investigations.
• Protects the identity of Speak Up Reporters throughout and after investigations.
• Tracking and monitoring of appropriate quality KPIs. Using the KPIs to develop and provide material and information for governance reports, contributing to the facts and circumstances investigated.
• Maintain storage of case materials, MI and appropriate evidence handling requirements, as well as overall risk management for their investigations.
• Maintain their own development and competency against the appropriate Training & Competency scheme.
• Continual improvement of the quality control process to ensure it reflects the current ways of working, is seen as a ‘best practice’ support function, and is efficient and effective as possible (e.g. using a risk based approach and using technology and automation).

Capabilities required:

• Builds Effective Teams: Builds strong-identity teams with a clear purpose that apply their diverse skills and perspectives to achieve common objectives. Builds a leadership team that advances organisational strategies. Enables cross-functional teamwork; builds collaboration across the organisation and actively provides feedback. Models teamwork; partners well with a wide range of leaders.
• Conduct Risk: Works independently and provides mentorship and training to others to enable balanced growth through consistently fair customer outcomes by understanding Conduct Risk and carrying out business in a way that avoids financial or reputational loss to the Group.
• Develops People: Develops people to meet both their career goals and the organisation’s objectives. Emphasises the importance of learning, encourages people to build new skills and provides opportunities for them to develop. Provides in-the-moment coaching, development activities and stretch goal
• Managing Change: Uses extensive knowledge and skills to work independently and provide mentorship and training to others on maintaining high performance while applying a change mind-set to the planning, execution, and monitoring of business activities during times of change.
• Operational Risk: Works independently and provides guidance and training to others on ensuring the minimisation of risk in the design of policies, procedures, processes and systems and crafting practical, remedial steps to mitigate instances optimally.
• Policy & Regulation: Works independently and provides mentorship and training to others while interpreting and applying extensive knowledge of laws, regulations, and policies in area of expertise.
• Resilience: Rebounds from setbacks and adversity when facing difficult situations. For example, shows appropriate stability and resilience in crises; puts the situation in perspective, helps the organisation stay focused; helps the organisation move forward. Stays persistent in the face of adversity or obstacles; encourages others to adopt a similar approach.
• Review & Reporting: Works without supervision and provides technical mentorship when required on reviewing and crafting relevant, coherent, and effective reports.
• Risk Management: Uses extensive knowledge and/or skills to act independently while providing guidance and training to others on identifying, assessing, prioritising, and managing risks in a production process.

We are working with an established manufacturer based in Central Scotland, who are recruiting for a Security Specialist to take ownership of their growing security programme.

They have an international presence, although the bulk of their operations are set across Scotland and you’ll be responsible for the full operational management of the security team, as they provide high-quality, security subject matter expertise and together support the implementation of the security programs across their international business.

Accountabilities include – 

• Develop and lead the delivery of a corporate security framework, which provides operating principles, policies and processes and security risk management, providing the global business with security advice and best practice advice.
• Ownership and maintenance of the safety and security requirements to ensure accreditation and continuance of the relevant accreditations.
• Responsible for the full operational management of the security teams (internal and contracted) across their sites.
• To develop, deliver and continually improve security provision in line with their organisational objectives.
• Provide risk and threat assessment processes across all sites to deliver risk reduction.
• Embed a security culture, by designing and delivering a security awareness programme, conducting security reviews and audits in line with identified risks.
• Ownership of the outsourced manned guarding contract across the business ensuring it is fit for purpose and cost-effective.
• Develop positive relationships externally with relevant government, industry bodies and local law enforcement agencies.
• Lead and coordinate investigations as necessary on security incidents and report findings and opportunities for improvement to site and senior management

This is one of the most high-profile roles within Dragonfly’s amazing team and can be hired at Senior Associate or Associate Director level.

The Strategic Intelligence Manager is an outstanding and dynamic senior analyst who can provide clients with insightful strategic analysis on a wide range of global and transnational consequential issues. This is a permanent, full-time position based in the London office (with hybrid working).

The role entails the consistent delivery of client-ready assessments on challenging topics, as well as supporting and challenging the analyst team to do so too.

The Strategic Intelligence Manager leads on all outwards aspects of Dragonfly’s intelligence assessments, including webinars, conferences and media engagements, along with ownership and delivery of the influential and agenda-defining annual Strategic Outlook.

The successful candidate will have at least five years’ professional experience. We encourage applicants who have relevant and transferable skills even if they do not have a background in the political and security risk industry.

Essential requirements

• Right to work in the UK (UK or EU citizenship, or a work visa valid at time of application).
• Native-level written English.

Essential capabilities

• Present charismatically and confidently
• Possess exceptional analytical and assessment skills
• Communicate ideas and information clearly, both verbally and in writing
• Take a creative and visual approach to research and assessments
• Lead empathetically and support the development of others
• Build a coalition to work under pressure to common goals

We are recruiting for a Business Development Manager to join our ambitious client, a privately owned risk management SaaS platform who are looking to significantly grow their business.

Prospective candidates will have business development experience and be confident in the full sales cycle, from client prospecting, through acquisition and relationship management.

You will be afforded the opportunity to work closely with the company founders and senior management team on delivering their objectives, but be entrusted to show considerable independence, initiative and self-motivation on a day-to-day basis. You will be joining a dynamic and rewarding company whose goal is to deliver excellent user experience to achieve success. You will be expected to manage your own workload and will be given flexibility, training support and trust to achieve these goals.

The company is a small, remote-based team that offers flexible working from home, although periodic travel to client locations, staff meetings, conferences and events will be necessary. You might be required to occasionally work out of hours to meet deadlines or manage clients outside of European time zones.

This role will initially report into the Chief Operating Officer and if successful, will have the opportunity to grow and manage a marketing and/or customer success team.

1. MAIN PURPOSE

The post holder is responsible to the Security Manager, to effectively manage and be a role model to a small team of security officers who will ensure a safe environment for staff, students and visitors. The Team Leader will proactively engage with senior managers and security officers to manage the day to day operational security aspects across University Campuses.

2. MAIN DUTIES AND RESPONSIBILITIES

Staff Management

● Effectively manage a small team of security officers acting as a role model at all times.

● To manage performance through conducting the initial investigation meetings Under the probation, capability, disciplinary and absence policy.

● Retain and motivate the team using appropriate recognition, development and Providing handovers to other teams at the end of shifts.

● Ensuring that your team adheres to health and safety procedures.

● Provide regular briefings to staff particularly around any key changes or events.

● Provide training to staff and ensure that the team have completed the training Plan requirements. ● Identify and challenge inappropriate behaviour.

● Ensure staff are fully current with their regulatory licensing and accreditations (e.g. Security Industry Authority, CCTV, First Aid at Work, Mental Health, Driving of University vehicles). Fire Warden Duties. ● Identify individual staff development issues and escalate as appropriate.

● Supervise staff engaged on critical operational incidents, instigating elevation Protocols where necessary and holding ‘hot debriefs’.

● Identify any issues with other staff from other BSU departments who may require Support or advice.

Incident Management 

● Managing and dealing with critical incidents, including the administering of Medical first aid. This also includes incidents related to welfare and mental health.

● To maintain clear accurate notes during incidents and then write incident reports which may be used as evidence by the Police and in a Court of Law.

● Preserve any potential evidence for use by external agencies using the correct procedures, legislation and policies.

● The supervision of incidents occurring on and off Campus within your areas of responsibility, ensuring compliance of University Regulations and an awareness of implications for outside agencies. Ensure that all incidents and events are accurately recorded on the Incident Reporting system.

● Identify incidents that may have an impact on the reputation of the University or adversely affect the University community and communicate without delay those concerns to senior Management, via adopted protocols.

● Support the emergency services with any urgent issues relating to the University, staff or students.

● Ensure all operational equipment is maintained to the required standard for 24/7

● use during incidents.

● Signpost staff to additional support services.

General Security

● To effectively communicate verbally with: – customers in often distressing or volatile situations – other security staff using the internal radio system – emergency services when required

● Be a first point of contact when other University services are unavailable.

● Ensure security staff act in an appropriate and professional manner when dealing with customers.

● Deal with urgent issues raised by concerned parents or carers of students.

● Supervision of asset security, patrolling, locking and unlocking of all campus and off campus buildings as required.

● Supervise the escorting of cash transfers, cash collection and assisting in cash counting as directed.

● Supervising the adherence and enforcement of car parking rules.

● Respond to fire and intruder alarms

● Issuing keys.

● Ensuring University staff have appropriate access to areas, relevant to their job role.

You will from time to time be required to undertake other duties of a similar nature as reasonably required by your line manager. You are required to follow all University policies and procedures at all times and take account of University guidance. You will be required to update and maintain your relevant training as required.

Notes:-

a. The post holder will wear the approved University Security uniform

b. The role is based on a rotational shift pattern covering 365 days per year over 24 hours per day working 12 hour shifts.

c. Post holders are required to hold a valid full driving licence for manual and automatic

d. vehicles e. The post is non-sedentary and walking between areas on the vast campus is required.

f. Post holder will be required to be Security Industry Authority (SIA) Door Supervisor Licensed, First Aid at Work and Mental Health First Aid accredited and will be required to be SIA CCTV Operator licensed. (All relevant training will be provided).

About us

 

Bath Spa University is focused on creative enterprise and guided by our four values of respect, inclusivity, collaboration and sustainability. We teach around 8,000 students on a set of campuses around Bath, with most being located at Newton Park, including a listed Georgian house and grounds, or Locksbrook Road, our new city-centre art and design campus.  Our research centres focus on creative industries and humanities.

 

Our purpose is to challenge our students and staff to realise their talent and thrive, for their own benefit and for the wider good. By doing this we will think and make the world better.