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Security Auditors to cover ad hoc penetration/mystery shopping audits to test the security guarding services at commercial premises in the following areas:

Scotland, Ireland (Northern and Southern) and the North of England.

This role would suit someone who is semi-retired looking for occasional work or alternatively a Security Consultant with availability. These roles are on a self-employed basis or via the consultant’s limited company.

Applicants should have experience of working in the Security Industry at managerial level and be prepared to work flexible hours.  They should have knowledge of the various British Standards applicable to the industry and be able to carry out inspections to these standards.

It is essential that applicants have their own transport and current Professional Indemnity insurance.

For further information and to apply for this role please contact Lynda Moore on 07879 771758 or email [email protected]

Full time Days – Job description

Are you looking for a new challenge? Would you like the opportunity to feel proud of the work you do?

Arc is an industry leading and award-winning CCTV Operating and Alarm Receiving Centre. We monitor sites across the UK from our recently refurbished, high spec, busy, control room.

As a CCTV Operator your day-to-day duties will include:

– Monitoring CCTV activity and images for criminal or suspicious activity
– Taking incoming and making outgoing telephone calls, liaising with customers, clients and security companies
– Updating and reporting on clients recorded information and creating brief incident reports
– Handling and management of alarms

You will be a great problem solver, with a keen eye for detail, you will have a professional telephone manner, wanting to provide the highest standard of customer service possible. The role would suit someone with call handling experience who is unafraid to multi-task.

We are currently looking for full time operators to work days shifts in our 24/7 Control room.

Working 12-hour shifts | 4 Days on – 4 Days off | 08:00 – 20:00

If successful you will attend a course to obtain the SIA CCTV qualification (Company Funded). Courses run between 08:00 – 18:00 for 3 consecutive days.

You will also be required to attend a minimum of 20 hours training in house between 08:00 – 20:00, however we will aim to be as flexible as possible about when this is completed.

All offers of employment are subject to the receipt of satisfactory references from the previous 5 years employment history and vetting checks. Any gaps in employment will have to be verified with evidence such as bank statements.

Starting Salary: Days – £10.00 per hour, increasing to £10.30 after successful 3-month probation period

Benefits include:

· Pizza Fridays

· Birthday Bonus

· Onsite parking

· Employee referral scheme

· Career development

Perk box

Access to over 1000s global perks and benefits that constantly add value to employees’ lives. Access to a wide range of deals and discounts from the biggest brands, allowing you to shop and save all year round on things that matter to you.

This includes offers on:

• Food and drink, from takeaways to supermarket discounts to wine offers
• Tech and electronics such as mobile phones and computers
• Home and garden, from DIY to home appliances
• Health and beauty such as gym memberships and personal care
• Entertainment, from cinema tickets to books and events

Apply today!

 

 Contact: [email protected]

Customer Experience Manager

The Arc brand Ambassador

£30,000 per year plus comprehensive benefits including company phone and laptop

Mix of working from Office, Home and Traveling

Main Responsibilities

A key operational colleague reporting to our Managing Director. The Customer Experience manager will lead a small team of Customer Service Assistants and their Team Leader. You will act as the voice of the customer and ensure customer service is at the heart of all processes within the business. You will keep our customers informed, engaged and happy. You will be passionate about service delivery within the company.

Offering unrivalled service to our customers has been a critical part of our success so far. You will act as the face and voice of Arc. Proactively contacting and meeting with customers, addressing complaints and meeting with others within the Security Industry.  You will promote the Arc brand via social media as well as engaging with customers.

You will:

·       Answer inbound calls and emails from customers– you’ll be helping answer and address complex customer queries forwarded on from the Customer Services team.

·       Act as a liaison between the Sales team and the Customer Services team, ensuring our customers hand is held throughout their journey with Arc.

·       Maintaining standards and response/reply times within the Customer Services team.

·       Tracking and logging customer complaints and implementing actions to reduce customer complaints

·       Consider the use of technology to improve customer service across the business.

·       Supporting the team at trade shows and events across the country

·       Use social media to post content about Arc Monitoring and to communicate directly with customers.

·       Act as a mentor and leader for your team

·       Hold training sessions across the business in relation to customer service strategies

·       Support senior management to deliver the business strategy consistently.

The person

·       A minimum of 3 years’ experience in a customer service role with management or team leader experience

·       Experience working in a fast-paced dynamic team

·       Track record of meeting and exceeding customer service performance measures

·       Able to work collaboratively with your colleagues, co-managers, direct reports and internal / external stakeholders

·       A Self-starter

·       Be confident and cool and calm under pressure.

·       Have excellent interpersonal skills.

·       Be organised and methodical, with sharp attention to detail

·       Able to juggle multiple tasks and stakeholders

·       Excellent written and verbal communication skills

·       Strong leadership skills

·       PC literate, with the ability & willingness to learn new systems

Extra Information

1.       Lead in the transition of Arc’s customer complaints into a new ticketing system

2.       Lead in responses to customer complaints

3.       Manage Arc Social media pages as well as own profile

4.       Organise pro-active customer virtual and in-person meetings

5.       Attend industry specific events (roughly 10 a year), some overnight stays expected, fully expensed.

6.       Manage Customer Service Team HR e.g. return to works, rota, One to Ones etc. 5 staff in total

7.       Access to company vehicle can be provided if required.

 

Contact: [email protected]

Business Development Manager

Competitive Salary, comprehensive benefits including company phone and laptop

Main Responsibilities

The Business Development Manager (BDM) will join our well established Alarm Receiving Centre based in Bristol reporting directly to the Managing Director. Arc provides services to systems installers across the country/world as well as direct users.

The BDM will be focused in the North of the UK and will play the role of ambassador of the business, through delivery of Sales focussed tasks, including meetings with potential and existing customers, advocates in the industry and attending industry events.

 

Offering unrivalled service to our customers has been a critical part of our success so far. You will act as the face and voice of Arc. This role will assist in improving the business performance of the Alarm Receiving Centre and will include improving the company reputation to ensure healthy and sustainable business growth.

The BDM will work towards delivery of:

•      Development of the monitoring market, to investigate, and compare the market for both intrusion alarms and video alarms with a focus on VSS

•      Carry out market research, competitor and customer surveys.

•      Promote and consult with Security product suppliers, and product solutions.

•      Have some knowledge of Alarm Receiving software, and solutions

•      Manage and develop own Sales pipeline.

•      Planning and preparing presentations to business partner and other interest parties/clients.

•      Deliver product and commercial education/training in conjunction with clients/business partners

•      Actively support marketing events and attend events/exhibitions related to the alarm receiving centre

•      Assist in preparation of Sales forecasts, and management reporting/ information.

•      Set, and deliver against realistic targets, and identify potential cross selling opportunities within group.

The person:

·       Proven and demonstrable experience within a monitoring environment

·       Excellent verbal and written communication skills

·       Ability to demonstrate versatile and persuasive sales concepts, ideas, and interpersonal skills aside building strong rapport and relationships with new/existing client base.

·       Full UK driving license is preferable, or the ability to travel

·       Ability to work autonomously, as well as part of a successful established team.

·       Computer literate

·       Strong sales background, with a knowledgeable and polished sales technique.

·       Very driven and self-motivated character with flexibility to suit demands of the role in terms of deadlines and client social events whilst always being a team player.

·       Within easy reach for commuting to North, (region is Northern England), however there may be the need to travel to other areas of the UK, to include London and Arc Monitoring head office in Bristol.

Contact: [email protected]