Location
About the job
Job summary
Do you want to work for the Defence Infrastructure Organisation (DIO) and care for the Defence Estate? DIO enables Defence to live, work, train and deploy, all with sustainability in mind. From net carbon zero accommodations to runways for the F35 fighter jets; our outputs are unique in the UK and across the globe!
Learn much more about DIO in our Candidate Information Guide attached.
About DIO
View our YouTube video to see more about our work
Job description
The Challenge
Do you want to join the 2021 Government Security team of the year and be part of our Gold Standard security service? The Ministry of Defence Guard Service (MGS) provides high quality security services at approximately 100 MOD sites across Great Britain. The MGS has guarded the Defence Estate for over 25 years including high profile locations such as MOD Main Building in London and His Majesty’s Naval Bases at Portsmouth, Devonport and the Clyde. We provide access control, military working dogs, control room operations and other security services. We play a vital role supporting the Defence Mission and work to protect the defence estate and personnel from crime, terrorism, espionage and sabotage threats. The MGS is part of the Defence Infrastructure Organisation (DIO) and employs over 2,500 staff. MGS Officers are often the first point of contact with the MOD for employees, visitors and contractors and we pride ourselves on our professional, customer-focused culture. All our Security Officers are required to have excellent customer service skills and must be willing to go above and beyond to support security operations across the defence estate. Due to the high profile and strategic locations of the sites we guard, it is essential our Security Officers have a strong work ethic, are able to work as part of a team, are observant to threats and are capable to challenge and de-escalate difficult situations if required. We also require our Security Officers to have good written and verbal communication skills. Our Officers must have resilience and remain positive and friendly in all weather conditions and on all occasions. We provide our staff with a market leading salary, excellent sickness benefits, together with a defined benefit civil service pension. Free full uniform will be provided. We are a growing organisation with opportunities for good quality staff to progress their security careers. The MGS holds the Committed to Equality Gold Standard and we positively encourage applications from all under-represented communities and from all types of working backgrounds. See more information about the MGS, please read the candidate pack and watch our Security Officer YouTube video https://youtu.be/nzSK9OPOoDI
Person specification
Main Responsibilities
- Supervise all Security Officers on shift at the Unit, deploying them to cover tasks as laid out in Assignment Instructions and in accordance with the Joint Business Agreement/GSSOR
- Supervise Security Officers to protect people, property, information, and assets from damage, destruction, or unauthorised removal from the Unit.
- Operate security systems in line with standard operating procedures
- Align assigned team(s) of Security Officers to protect property or information against compromise, destruction, or damage, maintaining integrity of performance through effective management, encouraging a positive and inclusive working environment, addressing concerns in a timely and sensitive manner
- Respond appropriately to security concerns raised, including by third parties, and work with the first responder to incidents · Where required, cover CSO5 Guarding tasks including providing meal break relief.
- Daily Supervision and admin of the Roster, as delegated by the OM, managing the administration of abstractions and keeping the OM appraised on any issues with the rosters or general operations at the Unit.
- If located within a reasonable travelling distance of other MGS Units then the Supervisor will visit these Units at a frequency agreed with the Operations Manager to provide Supervisory support and visit Staff and customers accordingly.
- Writing reports on breaches of security or defects and maintaining daily logs
- Referral of complaints
- Supervising and Operating and monitoring of security systems; CCTV and alarms etc
- Operating and communicating effectively over the telephone and/or radio
- Liaise with Unit HOEs and Customer representatives and other Security providers to ensure a high-quality Security service is provided.
- Building positive relationships with all stakeholders.
- Assist the Operational Manager in ensuring that the Unit is compliant with NSI and all documents, policies and processes are kept up to date.
- Other tasks commensurate with the grade Travel Requirements
Travel Requirements
Where close area working arrangements are in place staff may be required to attend other sites within their travel to work area (one hour from their home) on a detached duty basis.
Desirable Experience & Skills
A background, qualification or demonstrable interest in the delivery of site security and/or customer service will be an advantage.
Licences
Behaviours
We’ll assess you against these behaviours during the selection process:
- Leadership
- Managing a Quality Service
- Communicating and Influencing
We only ask for evidence of these behaviours on your application form:
- Leadership
- Managing a Quality Service
Benefits
- Highly competitive Pension Scheme with an average employer contribution of 27%.
- Alternative working practices such as working from home.
- Opportunity to join one of our several D&I Networks. We value diversity and are committed to being an equal opportunities employer.
- 25 days annual leave rising (1 day per year) to 30 days upon completion of 5 years’ service.
- Enhanced Parental Leave.
- Most sites have free car parking, Sports & Social Clubs, Gym, on site shops and subsidised canteens.
To learn more about our full range of benefits, view our Candidate Information Guide attached.
Allowances
This post does not offer any assistance with relocation allowances.
Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.
Employment Hours
The post advertised is for 37 hours net, however the Ministry of Defence offers a range of flexibilities to enable a better work-life balance for employees. Flexible working patterns will be considered.