Control Room Operator

up to £26K

Based East London

Shift pattern: 12 hour shifts 4 on / 4 off – 5 days out of 7 including days, nights and weekends.

Effective supervision of the security function across the business through the deployment of security personnel and managing sickness and absence. The role will also involve conducting training and inductions, conducting investigations into performance issues, and assisting with the development, maintenance and implementation of site specific assignment instructions.

The Role:

  • To oversee operations in the UK with regards to manning, rosters, Time Gate plotting and communication with our service partners
  • To ensure that both contract and client information is collated and passed on to the relevant Client Manager(s) or Client Director
  • To ensure all operations information with regards to contracts are collated, recorded, documented and saved in the relevant files
  • To ensure that the “Non-conformance Register for Security Personnel” is kept up-to-date and that all issues on any contracts or service partners are logged in a timely manner
  • To submit weekly schedules and client meeting reports to the Client Director
  • Responsible the deployment of security personnel using the TimeGate Workforce Management System, ensuring that staff arrive at site on time and manage absence and sickness
  • Ensure that schedules are communicated to team members and clients both verbally and in writing
  • Ensure all actions are compliant with the Data Protection Act by ensuring that all personal details both on paper and electronically are kept secure and for the required time only
  • Maintain confidentiality in all areas, including communication with internal and external clients.

The Person:

  • The ability to work 12 hour shifts 4 on / 4 off – 5 days out of 7 including days, nights and weekends
  • You will be proficient in the use of MS Office applications
  • You will have experience using TimeGate programme
  • You will hold a valid SIA Frontline licence, with a view to deployment if required
  • You will have excellent verbal and written communication skills
  • The ability to plan and organise workload delegated such as reports or implementation of a new policy or procedure
  • The ability to plan and organise own work workload
  • Ability to plan and prioritise the day-to-day security duties and implement changes when required
  • To ensure compliance with all current legislation relating to security, fire and safety issues, including regulations of the SIA.

Apply by sending your CV to [email protected] Ref: CRO_5169393

Information Assurance Manager

to £65K + Benefits

Pension scheme, Private healthcare

Free on Site Catering , Gym and Steam room on site

Based North West London

The Company:

This is an exciting opportunity to work for our client an immensely successful Sports Betting Consultancy who have unrivalled knowledge in Sports Betting markets. They seek an Information Assurance Manager to manage information in line with company policies and procedures, covering internal and external factors and mitigating risks accordingly.

In this exceptional position you will have a real input into the organisation by taking ownership and responsibility for the companies information programmes, strategy and policies. You will have the opportunity to design projects from inception through to implementation and on-going live monitoring / modification.  This is an instrumental role for the company and will provide a unique set of challenges and development for the successful candidate

The Role:

  • Define an education program and advise managers and staff on how to manage and secure information
  • Liaison with key stakeholders on implementing company policy and mitigating associated risk
  • Maintain and develop relevant policies and procedures
  • Develop and manage a network of key stakeholder relationships across key betting areas, technology and the support functions
  • Report data breaches to the relevant parties
  • Manage and maintain log of key business information assets
  • Help to define and manage policies and procedures to deliver on information controls.

The Person:

  • Previous experience in Information Assurance with a thorough understanding of current and upcoming legislative requirements
  • Experience working in an information management or associated business role with the ability to develop and administer an information management or associated program
  • Working knowledge of and experience in information policies, used to working with a cross section of people within a business
  • Project management professional report writing, drafting and presentation skills
  • Good knowledge of technical and information products and of Information or Business standards
  • Analysing complex information obtained from a range of sources
  • Pragmatic in how to approach people and change
  • Excellent communication skills
  • Analytically minded with ability to identify and solve problems
  • Ability to assess risk and  make objective assessments based on information available

Apply by sending your CV to [email protected] Ref: IAM_5164133

Security Operations Manager

to £75K doe + Package

Bonus, Commission

Pension, BUPA health insurance

Life Assurance

Based London

The Company

This is a fantastic opportunity to work for our client global Security services providers who offer a range of services to a significant global client base. They seek a Security Operations Manager, to manage and develop security contracts, cultivate relationships with established key accounts and grow the customer portfolio in the London region. 

The Role

  • To manage cultivate and foster strategic keys accounts
  • To manage correct staffing levels ensuring fulfilment of the contract; including staffing levels and recruitment
  • To liaise with clients as the first point of contact for the company, identifying key areas for contract development
  • To conduct regular client meetings providing MI on service levels and contract fulfilment
  • To respond to client raised issues about service levels and client reviews to enhance service delivery and customer relationships
  • To provide significant levels of customer service and care to clients across the region.

The Person

  • Previous experience in a similar role working as a senior lead within the security services manned guarding sector
  • In-depth knowledge and experience in account management including the provision of extraordinary levels of customer service
  • A proven track record of achievement in the development of key relationships with clients in the in London region
  • Proven background in business development with an emphasis of success with key accounts
  • Ability to maintain and develop positive working relationships with the customer
  • Excellent interpersonal & communication skills
  • A decisive thinker who demonstrates courage to deliver change
  • A skilled influencer with a proven record of customer and employee engagement capability
  • Excellent organisational skills with a history of meeting or exceeding targets
  • Ability to work using own initiative, making decisions to benefit the company and customer
  • Highly motivated by personal achievement.

Apply by sending your CV to [email protected] Ref: SOM_043

SOC Manager

To £60K + Benefits package

Bonus, Healthcare, Company Pension

5 Weeks annual leave 

Based South East London

The Company

This is a fantastic opportunity to work for our client a global provider of Security services offering to a significant global client base. They seek an SOC Manager, to manage and develop the Security Operations Centre and its team, ensuring the best possible service is delivered to the client. Building strong relationships with all key stakeholders including the clients Head of UK Security. Adding value and looking for new and innovative ways of working, proactively improving Security Operations Centre outputs whenever possible.

The Role

  • To provide the Head of UK Security, Global Security team and relevant Security Directors with key management information in order to ensure the SOC is providing the best possible service to key stakeholders
  • Managing a team of eight SOC assessment officers ensuring that they accurately and effectively report on any incidents across the globe that will have an impact on the client, its premises or employees
  • Managing the initial response to incidents that are identified ensuring that the SOC escalate according to their standard operating procedures in an effective and timely manner
  • Ensure prompt and effective communication with the Account Manager, Head of UK Security/Management team and global security directors (as relevant) during any serious incidents
  • Produces monthly and quarterly reports detailing the work carried out by the SOC meetings with the client to discuss those reports with all relevant stakeholders
  • Work closely with the clients Travel Risk Manager to ensure mutual understanding of roles and joint approach to projects/goals where necessary
  • Work with Account Manager to ensure that competent, trained individuals from the Manned Guarding team act as a relief team for last minute SOC absenteeism.

The Person

  • Previous experience in a similar role within the Security Manned Guarding sector; comfortable managing pressurised situations and dealing with incidents
  • Skilled and experienced in people management, planning and organisation, accuracy of information reports and H&S
  • Excellent communication skills with the ability to actively engage individuals and teams from different parts of the business (UK and globally).(Travel Safety Alerts
  • Experience in managing and motivating direct reports including setting of goals/targets, performance reviews, and appraisals
  • Ability to plan record and submit results of training tests carried out on the SOC Assessment Officers
  • Able to create systems and procedures, introduce new systems and processes to increase quality of processes
  • Maintain a healthy and safe place of work, ensuring all posts are in a clean and tidy condition at all times so that the company can carry out its statutory duty under Health and Safety at work.

Apply by e-mail to [email protected] Ref: SOCM_563

Client Director

Operations to £50K + Benefits Package

Based London South East

The Company:

Our client is a specialist security services provider in the retail, leisure, hotel, and hospitality sectors. They seek a Client Director Operations to work across the London and South East region delivering effective leadership and management to the operations team, ensuring contractual expectations are met. In this exceptional role you will have responsibility for overall operations, standards, delivery and business development.

The Role:

  • To ensure the operations team action and deliver on all operational requirements and requests from line management and assist and support any business development opportunities
  • Be the key client contact for new clients ensuring that a high level of customer service is delivered at all times
  • Agree and maintain Key Performance Indicators (KPI’s) requirements and assignment instructions with new clients based on their individual needs
  • To be a key client contact for all daily operational security & health and safety related matters across the client portfoli
  • Report and liaise on a weekly basis with the senior management including feedback from the weekly meeting with management and supervisors
  • Liaise with HR department to ensure that replacement security personnel are sourced appropriately and those prospective candidates are interviewed, vetted and employed in accordance with company policies and procedures
  • To suggest strategies and procedures in order to maximise the technical and physical security of the company’s capital assets
  • Make necessary decisions with regards to the implementation of good security practice and advise management and staff accordingly.

The Person:

  • To be successful in the position you will have previous experience within Retail Security either in-house or contracted, working at a senior level delivering a day to day security service to sites across London and the South East
  • Experience of managing teams of security personnel with a strategic overview to the delivery of the service to the client
  • You will have the ability to plan and organise workload including the production of reports or implementation of new policy and procedures
  • The ability to plan and prioritise day-to-day security duties and implement changes when required
  • Influencing skills at all levels with the ability to forge professional relationships with law enforcement and other agencies
  • Excellent communications skills with the ability to build strong working relationships with the team the client and other departments within the businesses
  • You will hold a valid frontline SIA licence.

Apply by sending your CV to [email protected]. Ref: CDO_283

Security Auditor

FM Contract Watch provide support services to the Security Guarding Industry including Penetration/Customer Service Audits, Security Consultancy and Reviews throughout the UK.

We have a requirement to increase our team of Auditors in London, Thames Valley and the North of England.

The positions are self-employed, part time and applicants must be prepared to work on an ad hoc basis in line with our client’s requirements.

The role is suited to individuals who are semi-retired and looking to supplement their income or independent Security Consultants seeking additional work.

Applicants must be able to demonstrate a proven track record in the manned guarding industry at management level, be self-confident and have the ability to produce concise, factual reports. Own transport is essential.

Applicants will be subject to vetting and will require Professional Indemnity Insurance.

If you are interested in applying for this position please send your CV to [email protected] or call 01844 260350 for further information.

Counter Fraud Manager

·         Hours: Part-time, 3 days per week

·         Location:   Angel, London

·         Reports to: Risk and Assurance Director

·         Direct Reports:  None

·         Directorate:  Corporate Resources

 

Summary of the Role’s Main Purpose:

·         To provide leadership in Counter Fraud matters and to act as a champion and advocate for effective Counter Fraud across CRUK.

·         To oversee processes to manage counter-fraud at CRUK in compliance with related regulations and guidance.

 

Key Responsibilities:

General

·         Develop and deliver a Counter Fraud strategy which determines an appropriate risk appetite for the organisation in relation to fraud and supports the achievement of CRUK’s objectives.

·         Ensure that an appropriate and effective Counter Fraud Framework is in place at CRUK which complies with applicable legal and regulatory requirements and best practice.

·         Co-ordinate the organisation’s fraud risk management process including the identification of fraud risks and how these are mitigated.

·         Oversee counter fraud processes including attendance and reporting at key meetings e.g. the Anti-Fraud Forum and those involving the Executive Board and Council Committees and external Regulators, as required.

·         Develop and maintain effective counter fraud policies, procedures and guidance.

·         Embed a culture which ensures that counter fraud is considered as part of all related projects, third party contracts and initiatives.

·         Establish effective working relations with key Counter Fraud stakeholders across the organisation including the VF Compliance Manager and the Shop Audit Team Manager.

·         Develop and promote a positive culture, environment and attitude towards Counter Fraud across CRUK through training and awareness activities.

·         Manage processes to ensure that recoveries against fraud are optimised.

Specifics

·         Understand the organisation’s business model and activities and therefore the related fraud exposures.

·         Maintain a fraud risk log identifying CRUK’s key risk exposures and related mitigations.

·         Maintain a Fraud Incident Register and embed a framework for roles and responsibilities with regard to fraud information ownership, classification and accountability.

·         Provide expert, practical advice and guidance on counter fraud measures across the Charity.  To include clear professional advice on investigations and related decision making.

·         Be responsible for ensuring that fraud is considered by business owners developing systems and processes.

·         Liaise with other key fraud management stakeholders to ensure the adequate processes are in place to manage fraud.

·         Ensure that fraud risk assessments are undertaken of relevant third party suppliers and consultants who work on behalf of CRUK.

·         Play a key role in investigations of frauds including monitoring remedial actions.

·         Develop and deliver counter fraud training across the organisation and promote awareness and understanding of the counter fraud policies and procedures.

·         Develop and manage a process for maximising recoveries against fraud.

·         Horizon scan and keep informed of any potential or planned changes in the external environment, including but not limited to changes in the legal or regulatory requirements for fraud management that may affect the charity.

·         Lead benchmarking of CRUK’s fraud management capabilities.

 

Knowledge, Experience, Skills and Competencies:

·         Experience of operational fraud management in a large and complex organisation.

·         Extensive subject matter expertise in operational fraud management and relevant related legislation and standards.

·         Knowledge of the latest best practices in fraud management.

·         Strategic thinking and risk based decision making.

·         Excellent interpersonal, influencing and negotiating skills.

·         Proven communication and engagement skills.

·         Ability to work with people at all levels within an organisation and build effective working relations.

·         Ability to find creative solutions to problems and a willingness to challenge conventional thinking by the development of alternative solutions.

·         Continuous improvement mindset.

·         Highly organised with excellent project management skills.

 

Qualifications

 

Professional qualification in a related field e.g. Association of Certified Fraud Examiners (ACFE).

Business Continuity & Risk Manager

Axis Security

 

Business Continuity & Risk Management is one of the essential components of our resilience programme and this must reflect current industry best practice.  You should be an influencer, who will manage stakeholders’ expectations whilst operating within the company standard.

 

We seek to fill this position at the earliest opportunity.

 

Primarily Monday to Friday operating hours. When the need arises (e.g. during increased UK Threat Status) there will be a need for the post holder to work hours that are relevant to deal with the situation at hand, this may include evenings and weekends.

 

The role looks to support both the Operational teams and our Clients  by extending the current services , ensuring that we  are providing a collaborative and holistic approach to risk management and securing their assets .

 

This position will be primarily based at our City Road Head Office in Central London, however with some of our main clients located elsewhere within the UK, travel is expected on a regular basis.

 

The selected candidate will have an internal and external, client-facing role.  Internally, in conjunction with the Compliance, IT and Business Support Units, the candidate will be required to develop, deliver and implement the business continuity policy, strategy and procedures which support the business aims of Axis Security Services. This will include development of Emergency Staff Safety procedures (utilising the Everbridge Mass Notification System), Emergency Management and Disaster Recovery Planning   to ensure the business is able to operate at maximum efficiency during critical situations to support Axis Security’s own business strategy, and additionally, maintain service provision to our customers.

 

Externally, the role is required to actively engage with our clients, via our Operational Management teams, to develop localised Threat Analysis and Risk Assessments to better inform the customers and teams of how best to mitigate the risk targeted against our client’s assets and our staff.

 

This requires the successful candidate to maintain a high level of awareness of threats and risks which may impact on the businesses, developing bespoke, appropriate response strategies  and co-ordinate the  Critical 60 protocols either from within Axis Security or support those implemented on our clients’ sites.

 

As part of Axis’ Business Continuity Plans, the role is required to  co-ordinate crisis management and business interruption situations by developing an incident management training programme  for key personnel. Provide on-going advice and guidance to  security managers and clients to achieve high standards of business continuity and risk management throughout. 

 

The role may evolve as this position develops and it is essential that the chosen candidate embraces any new requirements with the necessary passion to ensure we deliver the best service to our clients.

 

Candidates selected for interviews will be required to produce a short presentation, to last approximately 20 minutes), that demonstrates their previous experience that makes them suitable for this position. This should include and overview of risk strategy, knowledge of CT, current threat levels, mitigation of threat within the restraints of commercial expenditure i.e. limited staffing resources and margin etc. 

 

Specific Duties:

 

The post holder will be expected to manage the creation and execution of the business continuity management plan, develop the security risk management process for use internally & externally, as well as  associated tasks which may  include:

– Create, establish, implement and validate compliance with security programs across the security spectrum to include: physical security design standards, security awareness training, and emergency response plans.

–  Review and advise on the risk to the company’s portfolio.

– Review, manage and monitor the effectiveness of security services/resources deployed to client sites.

– Conduct security threat analysis /risk assessments in consultation with our client’s requirements.

– Advise,  develop and assure the  standard operating procedures for  physical security systems.

– Conduct  reviews, audits, special event coordination and other security or business continuity efforts as business conditions warrant.

– Monitor the security environment and take proactive measures to minimise the impact of adverse changes to the business.

– Provide timely security advice based on assessment of International or UK security risks and threats, to inform internal & client business decisions.

– Attend industry functions and be part of institutions that deal with security and business continuity.

– Become part of panels and working groups to enhance the Axis Security brand with clients and security industry groups.

–  Access information from police, security industry and other open-source intelligence regarding  criminality and terrorism.

– Develop knowledge of physical security surveys and risk assessments.

– Develop security awareness training/advice through regular bulletins.

– Deal with information relating to BCM and pushing it out to user groups.

– Devise and rehearse emergency management and business continuity tests/drills

 

To apply, please email [email protected]

Service Sales Manager

£60-65k with bonus and excellent benefits

Location Flexible: London-Manchester

This is an exciting opportunity to join a global organisation and drive the growth of service sales with a focus on the facility management sector.

• This is a new role

• The team will be focused on selling service contracts to FM companies

• Roughly a team of 7 but the opportunity to grow

• Your team will be based in various locations between Manchester & London

•You will be able to sell the clients full portfolio of service contracts

 

What is required for the role:

• Experience of selling to FM companies is essential

• Extensive management experience is a minimum

• Located anywhere between London & Manchester

• Open to travel

• Vast relationship sales experience

• Fire/security industry knowledge desirable

If you think you could potentially be a good fit for this role, please get in touch now to discuss this further. To apply, please contact David Harvey at SSR Personnel on [email protected]

Security Manager

  • Based in Northern Ireland – Lisburn Location
  • Full Time – 36 hours per week
  • £33,411 per annum + Benefits

This is an opportunity to make a significant contribution and to manage security for a unique important historic location.

Our client is looking for an experienced Security Manager to lead and develop teams to ensure the provision of a safe and secure environment and security service for all customers and visitors.  You will work in conjunction with all departments, building robust and lasting relationships to assist you and the team in delivering 5* service at all times.

As a strong leader, you will proactively manage the security team, ensuring that professional security standards are constantly delivered. You will be responsible for managing the efficient and effective operation of the Control Room, including equipment, records and rosters, as well as reviewing CCTV, security equipment and intruder alarms.  You will ensure that the team are trained to the highest level and all policies, procedures and operational requirements are understood and consistently followed at all times.  You will also undertake a review to develop security operational procedures and training manuals.

Applicants must have proven experience in leading and managing security teams as well and would have had interaction with the public such as tourism sites, hotels or public duties in the police service (PSNI desirably).

Excellent interpersonal skills are essential in this role as is a resilient and determined approach. Experience in a similar role with an excellent working knowledge/passion for security best practise, security equipment and system, health and safety and fire knowledge is essential.  The ideal candidate will come from a similar visitor attraction or historic property and have a thorough understanding of managing the security operation on this scale.

Please also note that the appropriate level of security clearance will be required before a start date is confirmed to you.

 

To find out more and for a full job spec, please send your CV to Karen Muneton at [email protected] or call 020 8626 3115

Enquire now

The first step in our joining process is to submit your CV. This will be read to determine the appropriate joining route and you will then be sent an email with a link to the relevant application form.

  • Please upload your CV here