Sibylline Ltd is looking for a motivated security professional to join us as an Embedded Physical Security Operations Operator for a global trading client. Reporting to the embedded Team Lead, the successful candidate will join a 24/7 team of security specialists providing access control, incident response, threat monitoring, and intelligence analysis services in a state-of-the-art, purpose-built Physical Security Operations Centre (PSOC) in the heart of London’s financial district.
In their multifaceted role, PSOC Operators assume a range of critical responsibilities aimed at ensuring the safety and security of the organization’s personnel and assets. This encompasses the oversight of intelligence report development and the adept management of time-sensitive requests for information. They maintain constant vigilance over national events in real-time to promptly address operational implications and maintain a state of general awareness. An integral component of their duties involves the orchestration of actionable insights, encompassing the projection and analysis of geopolitical, security, and localized site-related concerns.
To execute these responsibilities effectively, they leverage modern investigative security platforms to monitor access control and CCTV feeds. This allows them to respond promptly to security incidents and emergencies as they emerge. Furthermore, they bear the responsibility of disseminating communications concerning global events that hold the potential to impact the well-being of company personnel and valuable assets.
The role extends to serving as a central point for escalation, coordination, and communication during times of crisis and acting as a security concierge for the client. This necessitates close collaboration with diverse stakeholders within the organization and fellow corporate security teams. Additionally, Operators will engage with various business functions, ensuring a holistic approach to addressing their needs, expectations, and concerns. Regular and ad hoc reporting on travel destinations, aligned with the organization’s risk profile, are integral to PSOC’s mandate.
Operators will conduct thorough horizon scanning, making use of open-source intelligence (OSINT), third-party software, and internal reporting. The culmination of these efforts yields comprehensive reports spotlighting emerging trends and incidents in regions where the company operates. This, in turn, bolsters business continuity, security, and overall safety. With meticulous documentation of threats to the client’s reputation, they enable comprehensive reporting and reviews for the client and key decision makers.
The PSOC operates 24 hours a day, 365 days of the year. Operators must therefore be flexible to work on weekends, public holidays, and night shifts as required by the shift rota. The successful candidate will also need to be within commutable distance of Central London, as remote work is not available for this role. Operators must exhibit adaptability to the changing needs of the work schedule and shift workload, with the ability to work both independently and as part of a global team.
Operators will be managed by the embedded Team Lead day-to-day but will also report to Sibylline’s Intelligence Operations team in London. As part of this role, Operators will engage and collaborate with other Sibylline teams around the world to share resources, guidance, and best practices. Full support and guidance will be provided from our head office, including training and professional development.
This position represents an excellent opportunity for the right candidate to continue their development as a security professional with a leading firm growing at 50% per year. We offer strong career progression and are invested in building individuals’ personal professional profiles. Moreover, being embedded truly offers “the best of both worlds”, giving a small firm ethos alongside large firm exposure and experience.
Duties and Responsibilities
- Provide security assistance, answer questions, and otherwise serve as the security concierge for visible source of information for employees, visitors and vendors.
- Monitor CCTV feeds and action door alarms.
- Respond to any calls from persons needing medical assistance.
- Assist first responders, medical and law enforcement personnel as necessary during active situations.
- Ensure that staff, assets, and access points are secured on a regular basis, reporting any hazardous conditions to security management.
- Follow the client’s escalation procedures to notify security management of any critical incidents, unsafe conditions, or technical failures.
- Create accurate communications logs. reporting incidents in dedicated case management databases.
- Provide situational awareness of issues occurring at a high level globally, through internet observation, news media reporting, and intergroup communication with other support elements.
- Utilize geographic information systems to ascertain potential risk and incidents that occur in the vicinity of the client’s assets.
- Support investigations by utilising data and information available in sensitive security databases.
- Display creative thinking and consulting skills to deliver a continually improving service for the client, supporting the global business.
- Facilitate the dissemination of information in order to mobilize the necessary resources to ensure that regional staff can mitigate immediate risk and incidents.
- Perform any additional duties as required by the client’s Director of Security.
- Engage and collaborate with other Sibylline teams globally to remain up to date with best practices, resources, and industry standards.
Skills, Experience and Qualifications
Minimum
- Approx. 3-4 years of relevant experience in military service, government, law enforcement, private security, corporate intelligence, or a related field.
- Demonstrated interest in security policies, best practices, and procedures, with a customer service mindset.
- Impeccable communication skills, with the ability to take urgent calls from concerned stakeholders with patience and professionalism.
- Ability to monitor the news, social media, other information feeds and quickly determine the impact of security events and crises on business operations.
- Excellent research skills, with the ability to rapidly digest, evaluate and “sift” large quantities of information from a range of sources.
- Ability to interpret, organise and visualise data.
- Analytical mindset, with the ability to provide thoughtful insight into complex situations.
- Excellent attention to detail.
- Fluency in English.
- High level of competency with MS Office tools.
- Willingness to work on a flexible shift rota, including on nights, weekends and public holidays; and
- Full authorisation to live and work in the UK.
Preferred
- University degree in Security Studies, War Studies, International Relations, Criminal Justice, or related field.
- Previous experience in military or law enforcement.
- Experience with mass notification systems (e.g. Everbridge, VCC);
- Experience with security platforms (e.g Genetec, CCURE, ProWatch);
- Experience with social media monitoring software (e.g. Dataminr, Skopenow);
- Cross-functional experience within a global security team (e.g. threat monitoring, travel security, business continuity and crisis management);
- Foreign language skills.
- First Aid qualification.
Next Steps
If you are interested in this role, please apply through our website, submitting your CV and cover letter.
Successful candidates will be invited to complete a writing assessment (at an arranged time to suit you) to test writing and analytical ability followed by a set of psychometric tests. Shortlisted applicants will then be invited to a final panel interview. In the current environment, our interviews will be conducted either virtually or in person.
Sibylline is committed to the recruitment and selection of candidates without regard for sexual orientation, gender, ethnicity, age, political beliefs, culture and lifestyle. The firm is committed to fostering a business culture that reflects these values and promotes equal opportunity.
