Archives: Jobs

RAF Henlow, Bedfordshire

Job Summary

Do you want to work for the Defence Infrastructure Organisation (DIO) and care for the Defence Estate? DIO enables Defence to live, work, train and deploy, all with sustainability in mind. From net carbon zero accommodations to runways for the F35 fighter jets; our outputs are unique in the UK and across the globe!

Learn much more about DIO in our Candidate Information Guide attached.

About DIO:

View our YouTube video to see more about our work

The Challenge 

Do you want to join the 2021 Government Security team of the year and be part of our Gold Standard security service? 

The Ministry of Defence Guard Service (MGS) provides high quality security services at over 140 MOD sites across Great Britain. The MGS has guarded the Defence Estate for over 25 years including high profile locations such as MOD Main Building in London and His Majesty’s Naval Bases at Portsmouth, Devonport and the Clyde. We provide access control, military working dogs, control room operations and other security services. We play a vital role supporting the Defence Mission and work to protect the defence estate and personnel from crime, terrorism, espionage and sabotage threats. 

The MGS is part of the Defence Infrastructure Organisation (DIO) and employs over 2,500 staff. MGS Officers are often the first point of contact with the MOD for employees, visitors and contractors and we pride ourselves on our professional, customer-focused culture.

All our Security Officers are required to have excellent customer service skills and must be willing to go above and beyond to support security operations across the defence estate. Due to the high profile and strategic locations of the sites we guard, it is essential our Security Officers have a strong work ethic, are able to work as part of a team, are observant to threats and are capable to challenge and de-escalate difficult situations if required. We also require our Security Officers to have good written and verbal communication skills. Our Officers must have resilience and remain positive and friendly in all weather conditions and on all occasions.  

We provide our staff with a market leading salary, excellent sickness benefits, together with a defined benefit civil service pension. Free full uniform will be provided. 

We are a growing organisation with opportunities for good quality staff to progress their security careers. 

The MGS holds the Committed to Equality Gold Standard and we positively encourage applications from all under-represented communities and from all types of working backgrounds. 

See more information about the MGS, please read the candidate pack and watch our Security Officer YouTube video https://youtu.be/nzSK9OPOoDI  

About MGS

The Ministry of Defence Guard Service (MGS) is a professionally qualified body of Civil Servants who provide unarmed guarding services at over 100 MOD sites across Great Britain. The MGS has guarded the Defence Estate for over 25 years including high profile locations such as MOD Main Building in London and Her Majesty’s Naval Bases at Portsmouth, Devonport and the Clyde. The MGS plays a vital role supporting the Defence Mission and works closely with its security partners 

The MGS is part of the Defence Infrastructure Organisation (DIO) and  employs over 2,500 operational and support staff. The MGS is managed by a Head Office team, dispersed strategically around the country.  

MGS officers are very often the first point of contact with the MOD for employees, visitors and contractors and we pride ourselves on a customer-focused culture, working to DIO’s Values as well as our own core values of honesty, integrity, professionalism and efficiency.  

We are passionate about the services we deliver and work hard to keep pace with developments in the security industry, as we seek to be the unarmed  guarding provider of choice. The MGS holds the Committed to Equality Gold Standard and we positively encourage applications from all under-represented communities. 

Main Responsibilities

The key duties of a Security Officer are as follows.

Please note that these duties can vary from site to site.

• Controlling vehicular and pedestrian access and exit to/from site
• Issue of passes using site IT systems
• Reporting of environmental issues
• Issue and receipt of keys
• Patrolling on foot and in a vehicle
• Searching of vehicles, baggage, personnel, buildings and open areas
• Escorting visitors
• Traffic management
• Checking identity on site (ad hoc)
• Writing reports on breaches of security or defects and maintaining daily logs
• Referral of complaints
• Reporting MGS infrastructure defects
• Dealing with demonstrators and intruders as directed by those holding operational control
• Safeguarding classified information and material
• Cooperating with other security providers
• Collaborating with emergency services and invoking emergency procedures
• Operating and monitoring security systems; CCTV and alarms etc
• Operating and communicating effectively over the telephone and/or radio
• Reporting safety hazards and accidents in accordance with current instructions
• Carrying out, if required, initial action at the scene of any incident
• Other tasks commensurate with the grade

Travel Requirements

Where close area working arrangements are in place staff may be required to attend other sites within their travel to work area (one hour from their home) on a detached duty basis.

Desirable Experience & Skills

A background, qualification or interest in the delivery of site security and/or customer service will be an advantage.

Full UK Driving Licence due to site taskings.

We’ll assess you against these behaviours during the selection process:

• Leadership
• Managing a Quality Service
• Communicating and Influencing

Alongside your salary of £30,000, Ministry of Defence contributes £8,100 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

We enable our people to work at the right place, with the right people, at the right time.

We believe that if we look after our people, they will be passionate about delivering great things for our customers.

The MOD Discover My Benefits page lists the full set of benefits. Some of the many benefits you will receive include:

• A Civil Service pension with an average employer contribution of 27%
• Free Uniform

• 25 days (215 hours) annual leave rising (1 day per year, 8.6 hours) to 30 days (258) upon completion of 5 years’ service
• Ability to roll over up to 10 days (86 hours) annual leave per year
• Minimum of 15 Days Special Leave in a rolling 12-month period to for volunteer military or emergency service reserve commitments
• Special Paid Leave for volunteering up to 6 days a year
• Enhanced parental leave

• Employee Assistance Programme to support your wellbeing
• Most sites have good travel links with free car parking; many also have other facilities such as a Sports & Social Club, Gym and / or site shops
• The possibility to gain a financial in-year reward after successful completion of six months probation and a further in-year reward after your 12 month anniversary and throughout your career with the MGS.

 This post does not offer any assistance with relocation allowances.

Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.

This vacancy is part of the A Great Place to Work for Veterans initiative, Making-the-civil-service-a-great-place-to-work-for-veterans

Learning & Development

• Professional and Personal Development of skills

• Access to thousands of training courses through Civil Service Learning, some free or paid by DIO
• Ability to obtain industry recognised qualifications supported by DIO

Employment Hours

37 Hours Net. ​​This role is for full-time as due to the nature of the job, our customers require a Manager to be present Monday to Friday. Please note therefore, job share will only be considered if full time cover can be achieved.

Medical

MGS applicants are required to attend a medical appointment to undertake a colour perception test

About DIO

DIO is passionate about ensuring that we are a top performing organisation and a great place to work. We host a diverse range of talent where everyone feels valued and supported enabling our people to thrive, bring greater creativity and innovation to achieve higher organisational performance. We are committed to be an equal opportunities employer and creating a culture where everyone can bring their whole self to work and individuality is truly appreciated.

This culture of inclusion is underpinned by our 6 staff networks covering Disability, Faith and Belief, Gender Equality, LGBTQI+, Race, Social Mobility and 3 networks dealing with employee wellbeing and support: Speak Safe Volunteers, Mental Health First Aiders and Equality, Diversity and Inclusion Advisers.

Our staff, future and current will be guided by the 4 Cs and we encourage you to be curious and continuously strive for improvement, collaborative in an inclusive culture, ambitious and resilient and committed to Defence, empowered and able to challenge so you can play a key part in shaping the direction of our organisation.

DIO commits to offer its employees the following experience:

• Meaningful, purposeful work
• The ability to learn and grow
• The right opportunities and resources
• To care about your wellbeing

• To feel valued and included

Our responsibilities include:

• Plan and deliver major capital projects and lifecycle refurbishment
• Provide utilities services
• Manage soft facilities management (i.e. cleaning and catering)

• Provide a safe place to train
• Allocate Service Families Accommodation
• Procure and manage routine maintenance and reactive repair
• Provide a central register of asset information to advise infrastructure planning
• Act as steward of the Defence estate

• Provide the unarmed guarding service
• The Defence Infrastructure Organisation (DIO) is the estate expert for Defence, supporting the armed forces to enable military capability by planning, building, maintaining, and servicing infrastructure.

 We employ approximately 4,900 staff from a very diverse range of professions, and we work across the world; in Germany, Cyprus and the Falkland Islands, Norway, Poland, Kenya, Belize, Nepal and Oman.

Ordnance Barracks, Aldershot, GU11 2PS

The Challenge:

Do you want to join the 2021 Government Security team of the year and be part of our Gold Standard security service?

The Ministry of Defence Guard Service (MGS) provides high quality security services at approximately 100 MOD sites across Great Britain. The MGS has guarded the Defence Estate for over 25 years including high profile locations such as MOD Main Building in London and His Majesty’s Naval Bases at Portsmouth, Devonport and the Clyde. We provide access control, military working dogs, control room operations and other security services. We play a vital role supporting the Defence Mission and work to protect the defence estate and personnel from crime, terrorism, espionage and sabotage threats.

The MGS is part of the Defence Infrastructure Organisation (DIO) and employs over 2,500 staff. MGS Officers are often the first point of contact with the MOD for employees, visitors and contractors and we pride ourselves on our professional, customer-focused culture.

All our Security Officers are required to have excellent customer service skills and must be willing to go above and beyond to support security operations across the defence estate. Due to the high profile and strategic locations of the sites we guard, it is essential our Security Officers have a strong work ethic, are able to work as part of a team, are observant to threats and are capable to challenge and de-escalate difficult situations if required. We also require our Security Officers to have good written and verbal communication skills. Our Officers must have resilience and remain positive and friendly in all weather conditions and on all occasions.

We provide our staff with a market leading salary, excellent sickness benefits, together with a defined benefit civil service pension. Free full uniform will be provided.

We are a growing organisation with opportunities for good quality staff to progress their security careers.

The MGS holds the Committed to Equality Gold Standard and we positively encourage applications from all under-represented communities and from all types of working backgrounds.

See more information about the MGS, please read the candidate pack and watch our Security Officer YouTube video https://youtu.be/nzSK9OPOoDI

About MGS:

The Ministry of Defence Guard Service (MGS) is a professionally qualified body of Civil Servants who provide a range of security services at over 160 MOD sites across Great Britain. The MGS has guarded the Defence Estate for over 25 years including high profile locations such as MOD Main Building in London and His Majesty’s Naval Bases at Portsmouth, Devonport and the Clyde. The mission of the MGS is to protect Defence from threats including crime, terrorism, espionage and sabotage.

The MGS employs over 2,700 security officers and support staff. Our security services include a large Military Working Dog (MWD) division with 11 units across the country, Control Room Operations, Static and Mobile security duties including access control, visitor access, traffic management, and foot patrols.

We are passionate about the services we deliver and work hard to keep pace with developments in the security industry. The MGS holds the Committed to Equality Gold Standard and we positively encourage applications from all under-represented communities.

Main Responsibilities

• Supervise all Security Officers on shift at the Unit, deploying them to cover tasks as laid out in Assignment Instructions and in accordance with the Joint Business Agreement/GSSOR
• Supervise Security Officers to protect people, property, information, and assets from damage, destruction, or unauthorised removal from the Unit.
• Operate security systems in line with standard operating procedures
• Align assigned team(s) of Security Officers to protect property or information against compromise, destruction, or damage, maintaining integrity of performance through effective management, encouraging a positive and inclusive working environment, addressing concerns in a timely and sensitive manner
• Respond appropriately to security concerns raised, including by third parties, and work with the first responder to incidents
• Where required, cover CSO5 Guarding tasks including providing meal break relief.
• Daily Supervision and admin of the Roster, as delegated by the OM, managing the administration of abstractions and keeping the OM appraised on any issues with the rosters or general operations at the Unit.
• If located within a reasonable travelling distance of other MGS Units then the Supervisor will visit these Units at a frequency agreed with the Operations Manager to provide Supervisory support and visit Staff and customers accordingly.
• Writing reports on breaches of security or defects and maintaining daily logs
• Referral of complaints
• Supervising and Operating and monitoring of security systems; CCTV and alarms etc
• Operating and communicating effectively over the telephone and/or radio
• Liaise with Unit HOEs and Customer representatives and other Security providers to ensure a high-quality Security service is provided. Building positive relationships with all stakeholders.
• Assist the Operational Manager in ensuring that the Unit is compliant with NSI and all documents, policies and processes are kept up to date.
• Other tasks commensurate with the grade

Travel Requirements

Where close area working arrangements are in place staff may be required to attend other sites within their travel to work area (one hour from their home) on a detached duty basis.

Desirable Experience & Skills:

A background, qualification or demonstrable interest in the delivery of site security and/or customer service will be an advantage.

Full UK driving licence is required due to having supervise officers at multiple sites in the Garrison.

We’ll assess you against these behaviours during the selection process:

• Leadership
• Managing a Quality Service
• Communicating and Influencing

We only ask for evidence of these behaviours on your application form:

• Leadership
• Managing a Quality Service

Alongside your salary of £27,474, Ministry of Defence contributes £7,417 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

We enable our people to work at the right place, with the right people, at the right time.

We believe that if we look after our people, they will be passionate about delivering great things for our customers.

The MOD Discover My Benefits page lists the full set of benefits. Some of the many benefits you will receive include:

• A Civil Service pension with an average employer contribution of 27%
• Free Uniform
• 25 days (215 hours) annual leave rising (1 day per year, 8.6 hours) to 30 days (258) upon completion of 5 years’ service
• Ability to roll over up to 10 days (86 hours) annual leave per year
• Minimum of 15 Days Special Leave in a rolling 12-month period to for volunteer military or emergency service reserve commitments
• Special Paid Leave for volunteering up to 6 days a year
• Enhanced parental leave
• Employee Assistance Programme to support your wellbeing
• Most sites have good travel links with free car parking; many also have other facilities such as a Sports & Social Club, Gym and / or site shops

This post does not offer any assistance with relocation allowances.

DGC Feltham, Elmwood Av, Feltham, TW13 7AH

Do you want to join the 2021 Government Security team of the year and be part of our Gold Standard security service?

The Ministry of Defence Guard Service (MGS) provides high quality security services at approximately 100 MOD sites across Great Britain. The MGS has guarded the Defence Estate for over 25 years including high profile locations such as MOD Main Building in London and His Majesty’s Naval Bases at Portsmouth, Devonport and the Clyde. We provide access control, military working dogs, control room operations and other security services. We play a vital role supporting the Defence Mission and work to protect the defence estate and personnel from crime, terrorism, espionage and sabotage threats.

The MGS is part of the Defence Infrastructure Organisation (DIO) and employs over 2,500 staff. MGS Officers are often the first point of contact with the MOD for employees, visitors and contractors and we pride ourselves on our professional, customer-focused culture.

All our Security Officers are required to have excellent customer service skills and must be willing to go above and beyond to support security operations across the defence estate. Due to the high profile and strategic locations of the sites we guard, it is essential our Security Officers have a strong work ethic, are able to work as part of a team, are observant to threats and are capable to challenge and de-escalate difficult situations if required. We also require our Security Officers to have good written and verbal communication skills. Our Officers must have resilience and remain positive and friendly in all weather conditions and on all occasions.

We provide our staff with a market leading salary, excellent sickness benefits, together with a defined benefit civil service pension. Free full uniform will be provided.

We are a growing organisation with opportunities for good quality staff to progress their security careers.

The MGS holds the Committed to Equality Gold Standard and we positively encourage applications from all under-represented communities and from all types of working backgrounds.

See more information about the MGS, please read the candidate pack and watch our Security Officer YouTube video https://youtu.be/nzSK9OPOoDI

About MGS: 

The Ministry of Defence Guard Service (MGS) is a professionally qualified body of Civil Servants who provide a range of security services at over 160 MOD sites across Great Britain. The MGS has guarded the Defence Estate for over 25 years including high profile locations such as MOD Main Building in London and His Majesty’s Naval Bases at Portsmouth, Devonport and the Clyde. The mission of the MGS is to protect Defence from threats including crime, terrorism, espionage and sabotage.

The MGS employs over 2,700 security officers and support staff. Our security services include a large Military Working Dog (MWD) division with 11 units across the country, Control Room Operations, Static and Mobile security duties including access control, visitor access, traffic management, and foot patrols.

We are passionate about the services we deliver and work hard to keep pace with developments in the security industry. The MGS holds the Committed to Equality Gold Standard and we positively encourage applications from all under-represented communities.

The key duties of a Security Officer are as follows.

Please note that these duties can vary from site to site.

• Controlling vehicular and pedestrian access and exit to/from site
• Issue of passes using site IT systems
• Reporting of environmental issues
• Issue and receipt of keys
• Patrolling on foot and in a vehicle
• Searching of vehicles, baggage, personnel, buildings and open areas
• Escorting visitors
• Traffic management
• Checking identity on site (ad hoc)
• Writing reports on breaches of security or defects and maintaining daily logs
• Referral of complaints
• Reporting MGS infrastructure defects
• Dealing with demonstrators and intruders as directed by those holding operational control
• Safeguarding classified information and material
• Cooperating with other security providers
• Collaborating with emergency services and invoking emergency procedures
• Operating and monitoring security systems; CCTV and alarms etc
• Operating and communicating effectively over the telephone and/or radio
• Reporting safety hazards and accidents in accordance with current instructions
• Carrying out, if required, initial action at the scene of any incident
• Other tasks commensurate with the grade

Travel Requirements:

Where close area working arrangements are in place staff may be required to attend other sites within their travel to work area (one hour from their home) on a detached duty basis.

Desirable Experience & Skills:

A background, qualification or interest in the delivery of site security and/or customer service will be an advantage.

Full UK Driving Licence is desirable.

We’ll assess you against these behaviours during the selection process:

• Leadership
• Managing a Quality Service
• Communicating and Influencing

Alongside your salary of £30,000, Ministry of Defence contributes £8,100 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

We enable our people to work at the right place, with the right people, at the right time.

We believe that if we look after our people, they will be passionate about delivering great things for our customers.

The MOD Discover My Benefits page lists the full set of benefits. Some of the many benefits you will receive include:

• A Civil Service pension with an average employer contribution of 27%
• Free Uniform
• 25 days (215 hours) annual leave rising (1 day per year, 8.6 hours) to 30 days (258) upon completion of 5 years’ service
• Ability to roll over up to 10 days (86 hours) annual leave per year
• Minimum of 15 Days Special Leave in a rolling 12-month period to for volunteer military or emergency service reserve commitments
• Special Paid Leave for volunteering up to 6 days a year
• Enhanced parental leave
• Employee Assistance Programme to support your wellbeing
• Most sites have good travel links with free car parking; many also have other facilities such as a Sports & Social Club, Gym and / or site shops

 Allowances:

This post does not offer any assistance with relocation allowances.

 Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.

This vacancy is part of the A Great Place to Work for Veterans initiative, Making-the-civil-service-a-great-place-to-work-for-veterans

Learning & Development

• Professional and Personal Development of skills
• Access to thousands of training courses through Civil Service Learning, some free or paid by DIO
• Ability to obtain industry recognised qualifications supported by DIO

Employment Hours

48 hours (including breaks) This is a shift working position. The successful candidate will be expected to work nights, weekends, bank holidays etc. The exact shift pattern will be explained in full during the interview.

Medical

MGS applicants are required to attend a medical appointment to undertake a colour perception test

About DIO

DIO is passionate about ensuring that we are a top performing organisation and a great place to work. We host a diverse range of talent where everyone feels valued and supported enabling our people to thrive, bring greater creativity and innovation to achieve higher organisational performance. We are committed to be an equal opportunities employer and creating a culture where everyone can bring their whole self to work and individuality is truly appreciated.

This culture of inclusion is underpinned by our 6 staff networks covering Disability, Faith and Belief, Gender Equality, LGBTQI+, Race, Social Mobility and 3 networks dealing with employee wellbeing and support: Speak Safe Volunteers, Mental Health First Aiders and Equality, Diversity and Inclusion Advisers.

Our staff, future and current will be guided by the 4 Cs and we encourage you to be curious and continuously strive for improvement, collaborative in an inclusive culture, ambitious and resilient and committed to Defence, empowered and able to challenge so you can play a key part in shaping the direction of our organisation.

DIO commits to offer its employees the following experience: 

• Meaningful, purposeful work
• The ability to learn and grow
• The right opportunities and resources
• To care about your wellbeing
• To feel valued and included

Our responsibilities include:

• Plan and deliver major capital projects and lifecycle refurbishment
• Provide utilities services
• Manage soft facilities management (i.e. cleaning and catering)
• Provide a safe place to train
• Allocate Service Families Accommodation
• Procure and manage routine maintenance and reactive repair
• Provide a central register of asset information to advise infrastructure planning
• Act as steward of the Defence estate
• Provide the unarmed guarding service

• The Defence Infrastructure Organisation (DIO) is the estate expert for Defence, supporting the armed forces to enable military capability by planning, building, maintaining, and servicing infrastructure.

We employ approximately 4,900 staff from a very diverse range of professions, and we work across the world; in Germany, Cyprus and the Falkland Islands, Norway, Poland, Kenya, Belize, Nepal and Oman.

You can view our YouTube video to see more about our work https://www.youtube.com/embed/I9tLu3UdiGY

MOD Main Building, London, SW1A 2HB

The Challenge:

Do you want to join the 2021 Government Security team of the year and be part of our Gold Standard security service?

The Ministry of Defence Guard Service (MGS) provides high quality security services at approximately 100 MOD sites across Great Britain. The MGS has guarded the Defence Estate for over 25 years including high profile locations such as MOD Main Building in London and His Majesty’s Naval Bases at Portsmouth, Devonport and the Clyde. We provide access control, military working dogs, control room operations and other security services. We play a vital role supporting the Defence Mission and work to protect the defence estate and personnel from crime, terrorism, espionage and sabotage threats.

The MGS is part of the Defence Infrastructure Organisation (DIO) and employs over 2,500 staff. MGS Officers are often the first point of contact with the MOD for employees, visitors and contractors and we pride ourselves on our professional, customer-focused culture.

All our Security Officers are required to have excellent customer service skills and must be willing to go above and beyond to support security operations across the defence estate. Due to the high profile and strategic locations of the sites we guard, it is essential our Security Officers have a strong work ethic, are able to work as part of a team, are observant to threats and are capable to challenge and de-escalate difficult situations if required. We also require our Security Officers to have good written and verbal communication skills. Our Officers must have resilience and remain positive and friendly in all weather conditions and on all occasions.

We provide our staff with a market leading salary, excellent sickness benefits, together with a defined benefit civil service pension. Free full uniform will be provided.

We are a growing organisation with opportunities for good quality staff to progress their security careers.

The MGS holds the Committed to Equality Gold Standard and we positively encourage applications from all under-represented communities and from all types of working backgrounds.

See more information about the MGS, please read the candidate pack and watch our Security Officer YouTube video https://youtu.be/nzSK9OPOoDI

About MGS:

The Ministry of Defence Guard Service (MGS) is a professionally qualified body of Civil Servants who provide a range of security services at over 160 MOD sites across Great Britain. The MGS has guarded the Defence Estate for over 25 years including high profile locations such as MOD Main Building in London and His Majesty’s Naval Bases at Portsmouth, Devonport and the Clyde. The mission of the MGS is to protect Defence from threats including crime, terrorism, espionage and sabotage.

The MGS employs over 2,700 security officers and support staff. Our security services include a large Military Working Dog (MWD) division with 11 units across the country, Control Room Operations, Static and Mobile security duties including access control, visitor access, traffic management, and foot patrols.

We are passionate about the services we deliver and work hard to keep pace with developments in the security industry. The MGS holds the Committed to Equality Gold Standard and we positively encourage applications from all under-represented communities.

Main Responsibilities

• Supervise all Security Officers on shift at the Unit, deploying them to cover tasks as laid out in Assignment Instructions and in accordance with the Joint Business Agreement/GSSOR
• Supervise Security Officers to protect people, property, information, and assets from damage, destruction, or unauthorised removal from the Unit.
• Operate security systems in line with standard operating procedures
• Align assigned team(s) of Security Officers to protect property or information against compromise, destruction, or damage, maintaining integrity of performance through effective management, encouraging a positive and inclusive working environment, addressing concerns in a timely and sensitive manner
• Respond appropriately to security concerns raised, including by third parties, and work with the first responder to incidents
• Where required, cover CSO5 Guarding tasks including providing meal break relief.
• Daily Supervision and admin of the Roster, as delegated by the OM, managing the administration of abstractions and keeping the OM appraised on any issues with the rosters or general operations at the Unit.
• If located within a reasonable travelling distance of other MGS Units then the Supervisor will visit these Units at a frequency agreed with the Operations Manager to provide Supervisory support and visit Staff and customers accordingly.
• Writing reports on breaches of security or defects and maintaining daily logs
• Referral of complaints
• Supervising and Operating and monitoring of security systems; CCTV and alarms etc
• Operating and communicating effectively over the telephone and/or radio
• Liaise with Unit HOEs and Customer representatives and other Security providers to ensure a high-quality Security service is provided. Building positive relationships with all stakeholders.
• Assist the Operational Manager in ensuring that the Unit is compliant with NSI and all documents, policies and processes are kept up to date.
• Other tasks commensurate with the grade

Travel Requirements

Where close area working arrangements are in place staff may be required to attend other sites within their travel to work area (one hour from their home) on a detached duty basis.

Desirable Experience & Skills:

A background, qualification or demonstrable interest in the delivery of site security and/or customer service will be an advantage.

Full UK Driving Licence is desirable.

We’ll assess you against these behaviours during the selection process:

• Leadership
• Managing a Quality Service
• Communicating and Influencing

We only ask for evidence of these behaviours on your application form:

• Leadership
• Managing a Quality Service

Alongside your salary of £32,200, Ministry of Defence contributes £8,694 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

We enable our people to work at the right place, with the right people, at the right time.

We believe that if we look after our people, they will be passionate about delivering great things for our customers.

The MOD Discover My Benefits page lists the full set of benefits. Some of the many benefits you will receive include:

• A Civil Service pension with an average employer contribution of 27%
• Free Uniform
• 25 days (215 hours) annual leave rising (1 day per year, 8.6 hours) to 30 days (258) upon completion of 5 years’ service
• Ability to roll over up to 10 days (86 hours) annual leave per year
• Minimum of 15 Days Special Leave in a rolling 12-month period to for volunteer military or emergency service reserve commitments
• Special Paid Leave for volunteering up to 6 days a year
• Enhanced parental leave
• Employee Assistance Programme to support your wellbeing
• Most sites have good travel links with free car parking; many also have other facilities such as a Sports & Social Club, Gym and / or site shops

This post does not offer any assistance with relocation allowances.

East Midlands (England), East of England, London (region), North East England, North West England, Scotland, South East England, South West England, Wales, West Midlands (England), Yorkshire and the Humber

This position is based Nationally

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.

Security Risk and Assurance Practitioner (HEO)

The MoJ Information Security Team sits at the heart of the Ministry of Justice, enabling good security practices through the provision of security policies, guidance and education, by understanding cyber security risks from all parts of the Ministry of Justice and providing assurance to the departmental SIRO, the Permanent Secretary and other senior stakeholders that these risks are being effectively managed in the delivery of MoJ objectives.
The role of the Security Risk and Assurance Practitioner is to support the central MoJ Information Security Team in carrying out cyber security assurance, highlighting non-compliance with required standards and raise and communicate cyber security risks arising from control gaps.  
The Security Risk and Assurance Practitioner may also provide advice to others on good risk management practices to enable them to manage residual risk well, identify trends resulting from risk and assurance activities and use these to propose and deliver improvements to processes, policies and guidance, and enable senior team members to resolve tactical requests to the team.
All members of the team are expected to help develop the MoJ Security Function as a centre of excellence for the department and to contribute to building a brilliant and diverse team that is a welcoming place for all.

Typical role expectations and responsibilities

Manage the implementation and delivery of security assurance processes, including GovAssure and supplier assurance activities. Communicate assessment and assurance outcomes to stakeholders in ways that support effective security, risk management and decision-making, and advise stakeholders on their approach to risk assessment in the context of their business outcomes.
Work with Justice Digital and Information Assurance colleagues, or third party suppliers, to gather evidence of the performance of technical services and organisational processes against security baselines, controls and requirements, using key performance indicators. 
Provide an informed opinion on Cyber Security risks and the adequacy of controls in place, with a focus on business critical services, based on the outcomes of evidence gathered.
Align risk decisions and advice with relevant regulation, policy and standards to provide proportional, practical advice that is tailored to the local environment, and advise on any residual risk. Understand when risks need to be escalated to more senior stakeholders and take responsibility for doing this.
Contribute to the development and enablement of security policy and security culture by collaborating with the Security Policy, Culture, Awareness and Education team, providing insight on the trends identified from security assurance activities. Assure the ongoing appropriateness of policy in accordance with regulation and wider departmental and government policies. Support risk-related work and enable compliance and governance. 
Support and take part in building the network of security partners across government and national technical authorities, and within industry.
Contribute to submissions and reports for senior MoJ officials and support efforts needed to respond to requests and advisories received from government partners.
Monitor the efficiency and effectiveness of security processes across the organisation, make continuous improvement recommendations and deliver these as appropriate. 
May include line management responsibilities for more junior team members.

About you:

You will need experience of working well within a security, technology or risk team.

You will be well informed about cyber security and technology, showing willingness to build your awareness of current and emerging technologies and their impact on existing security practices.
You will be able to communicate well with a variety of stakeholders at all levels and relay technical information to a non-technical audience.

You will possess strong analytical and problem-solving skills, adopting a positive approach and displaying flexibility of mind when encountering new situations. 

You will display attention to detail and discretion in dealing with confidential topics.

You will need to be methodical and inquisitive, probing for information where appropriate to understand the business context and reasoning. You will be able to challenge to security decisions made by your stakeholders and support others to do so.

Behaviours

We’ll assess you against these behaviours during the selection process:

•    Managing a Quality Service
• Delivering at Pace
• Developing Self and Others
• Making Effective Decisions
• Changing and Improving

Technical skills

We may assess your current level of knowledge of cyber security and risk management during the selection process.

Please refer to Job Description

We’ll assess you against these behaviours during the selection process:

• Managing a Quality Service
• Developing Self and Others
• Delivering at Pace
• Making Effective Decisions
• Changing and Improving

Alongside your salary of £32,827, Ministry of Justice contributes £8,896 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• Access to learning and development
• A working environment that supports a range of flexible working options to enhance your work life balance
• A working culture which encourages inclusion and diversity
• A Civil Service pension with an average employer contribution of 27%
• Annual Leave
• Public Holidays
• Season Ticket Advance

Multi-location from one of our FSA Offices (Belfast, Cardiff or York), or home based in the UK. Please be aware that this role can only be worked within the UK and not overseas. Regular travel to either Birmingham or York Office required (3/4 times per month). May also include travel across the UK and overseas, with occasional overnight stays required.

The FSA is a non-ministerial department of over 1400 people. We play a critical role in protecting public health and consumers’ wider interests in food across England, Wales and Northern Ireland. Our vision is an important one – to drive change, delivering “food you can trust” and working towards a healthier and more sustainable food system.

The National Food Crime Unit (NFCU) provides the FSA’s law enforcement capability, seeking to create as hostile an environment as possible for those seeking to involve themselves in food crime in the UK. Identifying, disrupting and deterring serious food criminality, the NFCU works with key internal and external stakeholders to protect the nation’s food.

The unit has openings for Investigator (Birmingham) and Investigator (York), both of which will play a vital role in investigating activity endangering the nation’s food. The successful candidate for each does not need to be geographically based in that particular area – but regular travel to that area will be required.

The successful post holders will have experience of conducting investigations in a criminal, civil, regulatory or food environment.  You will enjoy working as part of a team and engaging with stakeholders to achieve desired outcomes.

As a successful applicant, you will work as an integral part of the NFCU’s Investigations team, conducting all areas of investigations and intelligence development activities in compliance with relevant legislation, guidelines and best practice.

There will be a requirement for the post holders to travel to various FSA office and other locations as part of the role to carry out investigations and carry out the responsibilities of the role.  You will be expected to attend national events and conferences where appropriate to represent the NFCU and to present evidence in court when required.

If you are excited by the opportunity to join a diverse national law enforcement unit, who have a unique and developing mission statement, making  a real and tangible difference to food safety, and you have the ability to communicate and collaborate with others, often on challenging matters, to ensure that vital work is done efficiently and effectively, we look forward to receiving your application.

Please read before applying

As this is an investigatory / intelligence role we need to be aware if any of our employees have any of the following: any misconduct or gross misconduct findings or where proceedings are not complete. You will be asked to complete a declaration form covering the above if offered a role with the FSA.

You must declare to the best of your knowledge:

• Any disciplinary finding of guilt / failure to meet the appropriate standard of conduct relating to your employment you have ever had
• Any charge of a disciplinary offence / notification of a failure to meet the appropriate standards you have ever had where the case has not yet been concluded

The disclosure of this information will not automatically disbar you from this role but we need to be aware of any event or issue which could impinge on your credibility if questioned in court.

Please read the attached Candidate Pack to discover further details about the role, our organisation, who we are looking for and the criteria we will assess against during the selection process.

We look forward to receiving your application and wish you every success.

• Full Driving Licence (Manual or Automatic) for category B vehicles.

We’ll assess you against these behaviours during the selection process:

• Making Effective Decisions
• Delivering at Pace
• Working Together

We’ll assess you against these technical skills during the selection process:

• • Lead criteria 2: Practical experience of the application of the Police and Criminal Evidence Act 1984, The Criminal Procedure and Investigations Act 1996, The Fraud Act 2006 and The Regulation of Investigatory Powers Act 2000/Investigatory Powers Act 2

Alongside your salary of £32,505, Food Standards Agency contributes £8,809 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Our candidate pack details the benefits that the FSA has to offer. Please also refer to the attached Terms and Conditions statement.

HMNB CLYDE G84 8HL

The Challenge

Do you want to join the 2021 Government Security team of the year and be part of our Gold Standard security service?

The Ministry of Defence Guard Service (MGS) provides high quality security services at approximately 100 MOD sites across Great Britain. The MGS has guarded the Defence Estate for over 25 years including high profile locations such as MOD Main Building in London and His Majesty’s Naval Bases at Portsmouth, Devonport and the Clyde. We provide access control, military working dogs, control room operations and other security services. We play a vital role supporting the Defence Mission and work to protect the defence estate and personnel from crime, terrorism, espionage and sabotage threats.

The MGS is part of the Defence Infrastructure Organisation (DIO) and employs over 2,500 staff. MGS Officers are often the first point of contact with the MOD for employees, visitors and contractors and we pride ourselves on our professional, customer-focused culture.

All our Security Officers are required to have excellent customer service skills and must be willing to go above and beyond to support security operations across the defence estate. Due to the high profile and strategic locations of the sites we guard, it is essential our Security Officers have a strong work ethic, are able to work as part of a team, are observant to threats and are capable to challenge and de-escalate difficult situations if required. We also require our Security Officers to have good written and verbal communication skills. Our Officers must have resilience and remain positive and friendly in all weather conditions and on all occasions.

We provide our staff with a market leading salary, excellent sickness benefits, together with a defined benefit civil service pension. Free full uniform will be provided.

We are a growing organisation with opportunities for good quality staff to progress their security careers.

The MGS holds the Committed to Equality Gold Standard and we positively encourage applications from all under-represented communities and from all types of working backgrounds.

See more information about the MGS, please read the candidate pack and watch our Security Officer YouTube video https://youtu.be/nzSK9OPOoDI

About MGS

The Ministry of Defence Guard Service (MGS) is a professionally qualified body of Civil Servants who provide unarmed guarding services at approximately 100 MOD sites across Great Britain. The MGS has guarded the Defence Estate for over 25 years including high profile locations such as MOD Main Building in London and His Majesty’s Naval Bases at Portsmouth, Devonport and the Clyde. The MGS plays a vital role supporting the Defence Mission and works closely with its security partners

The MGS is part of the Defence Infrastructure Organisation (DIO) and  employs over 2,500 operational and support staff. The MGS is managed by a Head Office team, dispersed strategically around the country.

MGS officers are very often the first point of contact with the MOD for employees, visitors and contractors and we pride ourselves on a customer-focused culture, working to DIO’s Values as well as our own core values of honesty, integrity, professionalism and efficiency.

We are passionate about the services we deliver and work hard to keep pace with developments in the security industry, as we seek to be the unarmed  guarding provider of choice. The MGS holds the Committed to Equality Gold Standard and we positively encourage applications from all under-represented communities.

Main Responsibilities

• Supervise all Security Officers on shift at the Unit, deploying them to cover tasks as laid out in Assignment Instructions and in accordance with the Joint Business Agreement/GSSOR
• Supervise Security Officers to protect people, property, information, and assets from damage, destruction, or unauthorised removal from the Unit.
• Operate security systems in line with standard operating procedures
• Align assigned team(s) of Security Officers to protect property or information against compromise, destruction, or damage, maintaining integrity of performance through effective management, encouraging a positive and inclusive working environment, addressing concerns in a timely and sensitive manner
• Respond appropriately to security concerns raised, including by third parties, and work with the first responder to incidents
• Where required, cover CSO5 Guarding tasks including providing meal break relief.
• Daily Supervision and admin of the Roster, as delegated by the OM, managing the administration of abstractions and keeping the OM appraised on any issues with the rosters or general operations at the Unit.
• If located within a reasonable travelling distance of other MGS Units then the Supervisor will visit these Units at a frequency agreed with the Operations Manager to provide Supervisory support and visit Staff and customers accordingly.
• Writing reports on breaches of security or defects and maintaining daily logs
• Referral of complaints
• Supervising and Operating and monitoring of security systems; CCTV and alarms etc
• Operating and communicating effectively over the telephone and/or radio
• Liaise with Unit HOEs and Customer representatives and other Security providers to ensure a high-quality Security service is provided. Building positive relationships with all stakeholders.
• Assist the Operational Manager in ensuring that the Unit is compliant with NSI and all documents, policies and processes are kept up to date.

• Operation of the Visitors Reception Area
• Manage the MGS Buildings

• Other tasks commensurate with the grade

Travel Requirements

Where close area working arrangements are in place staff may be required to attend other sites within their travel to work area (one hour from their home) on a detached duty basis.

 Desirable Experience & Skills

A background, or demonstrable interest in the delivery of site security and/or customer service will be an advantage.

full UK driving licence is essential for this role.

We’ll assess you against these behaviours during the selection process:

• Leadership
• Managing a Quality Service
• Communicating and Influencing

We only ask for evidence of these behaviours on your application form:

• Leadership
• Managing a Quality Service

Alongside your salary of £27,474, Ministry of Defence contributes £7,418 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

We enable our people to work at the right place, with the right people, at the right time.

We believe that if we look after our people, they will be passionate about delivering great things for our customers.

We understand the importance of life outside of work and our industry leading flexible working practices, digital technology and modern workspaces will give you the opportunity to enjoy a healthy work-life balance.

The MOD Discover My Benefits page lists the full set of benefits. Some of the many benefits you will receive include:

• A Civil Service pension with an average employer contribution of 27%
• Free Uniform
• 25 days annual leave rising (1 day per year) to 30 days upon completion of 5 years’ service
• Ability to roll over up to 10 days annual leave per year
• Minimum of 15 Days Special Leave in a rolling 12-month period to for volunteer military or emergency service reserve commitments
• Special Paid Leave for volunteering up to 6 days a year
• Enhanced parental leave
• Employee Assistance Programme to support your wellbeing
• Most sites have good travel links with free car parking; many also have other facilities such as a Sports & Social Club, Gym and / or site shops

Learning & Development

• Professional and Personal Development of skills
• Access to thousands of training courses through Civil Service Learning, some free or paid by DIO
• Ability to obtain industry recognised qualifications supported by DIO

Employment Hours

This is a full time position, Monday – Friday 7am – 7pm

Medical Information

MGS applicants are required to attend a medical appointment to undertake a colour perception test. Operational staff at RAF Flying Stations and Royal Navy Dockyards are also required to undertake a hearing test

Allowances

 This post does not offer any assistance with relocation allowances.

Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.

About DIO

The Defence Infrastructure Organisation (DIO) is the estate expert for Defence, supporting the armed forces to enable military capability by planning, building, maintaining, and servicing infrastructure.

We employ approximately 4,900 staff from a very diverse range of professions, and we work across the world; in Germany, Cyprus and the Falkland Islands, Norway, Poland, Kenya, Belize, Nepal and Oman.

DIO is passionate about ensuring that we are a top performing organisation and a great place to work. We host a diverse range of talent where everyone feels valued and supported enabling our people to thrive, bring greater creativity and innovation to achieve higher organisational performance. We are committed to be an equal opportunities employer and creating a culture where everyone can bring their whole self to work and individuality is truly appreciated.

This culture of inclusion is underpinned by our 6 staff networks covering Disability, Faith and Belief, Gender Equality, LGBTQI+, Race, Social Mobility and 3 networks dealing with employee wellbeing and support: Speak Safe Volunteers, Mental Health First Aiders and Equality, Diversity and Inclusion Advisers.

Our staff, future and current will be guided by the 4 Cs and we encourage you to be curious and continuously strive for improvement, collaborative in an inclusive culture, ambitious and resilient and committed to Defence, empowered and able to challenge so you can play a key part in shaping the direction of our organisation.

DIO commits to offer its employees the following experience:

• Meaningful, purposeful work
• The ability to learn and grow
• The right opportunities and resources
• To care about your wellbeing
• To feel valued and included

Our responsibilities include:

• Plan and deliver major capital projects and lifecycle refurbishment
• Provide utilities services
• Manage soft facilities management (i.e. cleaning and catering)
• Provide a safe place to train
• Allocate Service Families Accommodation
• Procure and manage routine maintenance and reactive repair
• Provide a central register of asset information to advise infrastructure planning
• Act as steward of the Defence estate
• Provide the unarmed guarding service
• • The Defence Infrastructure Organisation (DIO) is the estate expert for Defence, supporting the armed forces to enable military capability by planning, building, maintaining, and servicing infrastructure.

   

   

  We employ approximately 4,900 staff from a very diverse range of professions, and we work across the world; in Germany, Cyprus and the Falkland Islands, Norway, Poland, Kenya, Belize, Nepal and Oman.

Blackpool, Leeds, Newcastle-upon-Tyne, Sheffield

The Security Education and Awareness Manager role is part of the DWP Security Education & Data Protection (S&DP) Directorate. The vacancy is manager of the Security Advice Centre who provide advice and guidance on every aspect of security enquiries, including security policy, physical security behaviours and ad-hoc enquiries. The successful candidate will have line management responsibility for staff, the ability to deal with escalated enquiries and undertake quality checks on staff responses, they will also need good IT skills and knowledge of Microsoft Teams, Excel and other IT applications with the ability to analyse and collate stats.

The Security Education and Awareness Manager role is for the Security Advice Centre (SAC), part of the DWP Security & Data Protection (S&DP) Directorate. The vacancy is to line manage the SAC staff who are responsible for providing advice and guidance  on every aspect  of security enquiries, your role is to provide advice on escalated queries, produce, manage and be part of the telephone rota, collate and provide daily and weekly stats. You will also be expected to attend meetings with various teams within DWP to act as the SAC subject matter expert.

Responsibilities  

The role responsibilities include but are not restricted to the following: 

• Leading activity to ensure the advice and guidance provided is correct by undertaking regular assurance checks
• Assist with the development and delivery of education initiatives and material.
• Ensure effective vendor and stakeholder engagement (both internal and external) to ensure new technologies and products are embedded as business-as-usual activities with effective evaluation and compliance regimes in place where appropriate.
• Collaborating with and influencing managers across all DWP business areas and the GSP, where appropriate to educate and increase the level of security awareness across DWP and across government.
• Manage a small team and manage and influence virtual teams across organisational boundaries in a fast-paced change environment.
• Clearly communicate and clarify security policies and requirements in a positive and engaging manner.
• Implement an effective compliance regime including data gathering as a fundamental part of all proposed technical

The successful candidate for this role will be able to demonstrate a knowledge of the following criteria:-

• Experience of communicating using a variety of channels such as visual, online, digital and/or physical media.
• Practical experience of employing various techniques to target a diverse range of target audiences.
• Experience of collating, interpreting and explaining metrics as part of an overarching compliance regime that are relevant to a business activity such as SEA.

Essential Criteria

• Practical experience of line management responsibilities
• Experience of acting as a subject matter expert, receiving and responding to escalated customer enquiries, understanding the customer needs and managing their expectations
• Ability to work in a fast-paced environment
• Experience of building and maintaining excellent relationships with a range of stakeholders both internal and external

We’ll assess you against these behaviours during the selection process:

• Managing a Quality Service
• Communicating and Influencing
• Working Together
• Making Effective Decisions

We only ask for evidence of these behaviours on your application form:

• Managing a Quality Service

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an average employer contribution of 27%
• 25 days Annual Leave and Bank Holidays from day 1 of employment (30 days post qualifying period

This job role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business need and, but personal circumstances and other relevant circumstances will be taken into account. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your role.

Bristol, Glasgow, Manchester, York

The Government Security Function (GSF) oversees the delivery of protective security across Government. Our Mission is to enable Government to protect citizens and provide vital public services by understanding and managing security risks. We set the strategy and standards for Government Security, monitor departmental security performance, manage pan-government security incidents, support the delivery of key security capabilities and lead the Government Security Profession.

The Government Security Group (GSG) is the centre of the Security Function, based within the Cabinet Office. GSG is transforming the Government’s approach to protective security to ensure it is fit to meet the challenges of the digital age. This role offers an exciting opportunity to work in a fast-paced, dynamic team, with a breadth of stakeholders including in other Government departments, the National Technical Authorities and the Agencies, and to contribute to delivering improved security across Government. 

The Government Security Cyber Directorate covers all aspects of Defensive Cyber Security for Government from strategy, policy and standards to the operational deliverables of incident, risk and vulnerability management. Following publication of the Government Cyber security strategy, we are responsible for implementing and monitoring the transformational work in the strategy across Government, managing investment from the National Cyber Security Programme, outreach and engagement across Government and the wider public sector and more. If you’re passionate about protecting government this is the team for you.

Role information

Our Cyber engagement team is responsible for relationship management with government departments and coordinating engagement on central cyber policy initiatives, capability development, national cyber programme spend and incident coordination. We work with lead government departments, arms length bodies (ALBs) and the wider public sector including the NHS and blue light services as well as the devolved administrations. You will work with Chief Information Security Officers (CISOs), security advisers and cyber policy colleagues across government as well as within broader Cabinet Office and the National Cyber Security Centre (NCSC). You will build and maintain strong networks across your portfolio of organisations and you will be responsible for supporting these organisations to implement our new assurance scheme for government, GovAssure, providing a clear and objective view of the cyber risk currently faced by government organisations. As part of your role you will also have the opportunity to contribute to policy, strategy and incident response work as well as senior briefings and submissions.

We are keen advocates of continuing professional development and there will be ample opportunity for both on the job and formal cyber training as you become an integral part of a dynamic and growing team.

This role also attracts a skills based Digital, Data and Technology (DDaT) Recruitment Retention Allowance. This will follow a DDAT skills assessment based on your experience and skills. This post is national and the team works in a hybrid work pattern with occasional travel to London. Cabinet Office have access to a number of government offices in the UK. Please talk to us about how we can accommodate your geographic circumstances.

Key areas of responsibility

You will manage relationships with government departments and coordinate engagement on central cyber activities, including GovAssure, with oversight and support from a Senior Executive Officer (SEO). This will include holding regular meetings and maintaining a working brief for senior officials on departments’ key issues and contact points.

You will monitor the implementation of the new cyber assurance regime for government, GovAssure, across your portfolio, working with departments to support them to continually assess and assure their most critical systems. You will be expected to share insights that you have obtained through your engagement to support the development of GovAssure.

There will be opportunities to contribute to specific engagement projects and to work with the GovAssure programme team to provide programme and / or communications support such as on reporting, branding and comms products for external users.

There will also be opportunities to contribute to and attend external events such as government security conferences and Q&A panels.

Essential skills and experience:

• Experience of working with a range of stakeholders is essential
• A keen interest in cyber security and information systems
• A self-starting approach, an enquiring mind, and the desire to learn

Desirable skills and experience:

• Experience of working in Cyber Security is desirable

We’ll assess you against these behaviours during the selection process:

• Making Effective Decisions
• Communicating and Influencing
• Working Together
• Delivering at Pace

Alongside your salary of £35,400, Cabinet Office contributes £9,558 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• Learning and development tailored to your role.
• An environment with flexible working options.
• A culture encouraging inclusion and diversity.
• A Civil Service Pension which provides an attractive pension, benefits for dependants and average employer contributions of 27%.
• A minimum of 25 days of paid annual leave, increasing by one day per year up to a maximum of 30.

This role also attracts a skills based Digital, Data and Technology (DDaT) Recruitment Retention Allowance. This will follow a DDAT skills assessment based on your experience and skills. In certain circumstances exceptional candidates may also be eligible for a higher starting salary.

Brooke Lawrance House, Ipswich, IP1 2AN

At HMRC we are committed to creating a great place to work for all colleagues, an inclusive and respectful environment that reflects the diversity of the society we serve.

The post holder will join the National Co-ordination Unit (NCU) – a 24/7 operational unit within Intelligence Services. The operational teams provide co-ordination, information, and operational support to HMRC, other government departments and law enforcement agencies.

The role includes providing essential support to frontline staff, conducting intelligence checks on request, undertaking research, disseminating intelligence, and providing specific co-ordination when required.

The post holder will join one of the eight shift teams providing 24/7 operational coverage for HMRC and its customers. As Shift Officer you will part of a team comprised of another Shift Officer, up to six AO’s and managed by the team Shift Higher Officer. 

The role involves working a rotating shift pattern and attracts an allowance of 27.57%. Shifts are 10 or 11 hours and including weekends, evenings, nights, and public holidays. A copy of the shift pattern is available upon request.

We encourage applications from people from the widest possible diversity of backgrounds, cultures and experiences.

Appointments will be made on merit and based on fair and open competition.

Do you have excellent communication skills?

Do you have a natural inquisitive mind?

Do you enjoy working as part of a team?

If this sounds like you, then you could be just the person we would love to join our NCU team.

See what it’s like to work at HMRC: find out more about us or ask our colleagues a question. Questions relating to an individual application must be emailed as detailed later in this advert.

Responsibilities include: 

• Working in a dynamic operational environment, managing varied team responsibilities flexibly in line with live demand. 
• Enabling the Unit to deliver the most effective, efficient service to our customers, by triaging and delegating incoming customer enquiries, identifying and prioritising live situations and imminent court dates, educating customers, and negotiating deadlines. 
• Providing technical advice and support to AO staff on a variety of matters. These may include live or ongoing operational situations, complex queries, or guidance on lawful interrogation of a wide range of digital sources.
• Making sure we deliver the best quality service possible by assuring your team’s work and assessing and mitigating risks. Providing feedback to the team AOs and supporting team manager to address any performance issues or areas of concern. 
• Deputising for your team manager where the opportunity arises and running team meetings to discuss performance.

The role will provide the opportunity to develop strong customer service skills dealing with colleagues in HMRC, to collaborate with other government agencies such as National Crime Agency, Home Office, Police and members of the public.

Essential Criteria:

• The ability to assimilate information quickly and prioritise tasks, being proactive, a good problem solver and excellent communicator, both verbally and in writing.
• The post holder must be well-organised, able to manage a challenging workload with changing priorities and be accountable for their own actions and performance.
• Ability to form excellent relationships with customers and colleagues across HMRC and the wider law enforcement community.
• Experience of interrogating departmental and open-source systems for the purpose of intelligence gathering.
• Basic knowledge and understanding of Investigation and Intelligence practices.
• Disclosure and Barring Security Check.
• National Security Vetting (NSV) – Security Check (SC) level.
• Non-Police Personnel Vetting (NPPV3).

If successful at interview, a job offer will be conditional on passing the above security vetting checks.

If you are unable to obtain the required security vetting, we will withdraw the offer of employment.

This is because you will not have met the conditions for permanent employment for this role.

Training

Candidates will be expected to undertake a paid period of training prior to taking up the role. This can be undertaken while the security requirements are progressed.

We’ll assess you against these behaviours during the selection process:

• Communicating and Influencing
• Managing a Quality Service
• Working Together

Alongside your salary of £28,341, HM Revenue and Customs contributes £7,652 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an average employer contribution of 27%
• A cycle to work scheme
• Generous annual leave

Find more about HMRC benefits in ‘Your little extras and big benefits handbook’ for further information or visit Thinking of joining the Civil Service.