Location
About the job
Job summary
The Infrastructure and Platforms Service is responsible for delivering the underlying structure required for the digital solutions which allow The Planning Inspectorate to achieve its objectives.
The Inspectorate’s Digital platform portfolio has evolved over recent years to a fully cloud-based set of services. The core of our solutions is found in Azure / M365, with Microsoft Surface and Apple iPhone client devices. We have a number of bespoke products as well as off the shelf applications and we work alongside several partner organisations who provide telephony, hardware support, and help desk services.
This role leads a small team of Infrastructure Engineers in providing a top-quality service to our users. You will be ensuring the systems supported by the team are available, secure, and functioning well. You will also ensure our users have working devices and access to the applications and tools needed to carry out their jobs.
The Planning Inspectorate has a long and proud history in ensuring a fair planning system for England. The work we do has a significant impact on people’s lives, the communities where they live and the economy.
We want our colleagues to be able to work more flexibly and more collaboratively, exploring new and innovative ways to improve the way we provide services.
For further information on the Planning Inspectorate, please see the information pack attached.
Job description
There are some important attributes that we are looking for in anyone joining the team. You must have a collaborative approach and a passion to communicate effectively. You will take accountability and ownership and have the ability to coach, mentor, reflect and to give and receive feedback. You will be flexible and adaptable and be passionate about having ‘The Customer’ at the heart of what you do. You will have a flexible communication style and be able to explain issues to your colleagues in the Digital and Data Service and to both technical and non-technical stakeholders in the wider organisation. This is a fast-paced environment, but we recognise the value of a work-life balance for our people. You will not just be part of a team but a community that supports each other.
In a typical week you will: plan the team’s workload, including your own, and carry out line management duties; work proactively with Service Managers and Architects on the roadmap for the Service; be involved in cross-departmental meetings to understand workstreams and manage resources accordingly.
You may need to respond quickly to problems or incidents using both your technical and interpersonal skills to investigate, communicate, and resolve issues, delegating tasks to the team as required.
You will also be part of an on-call rota.
While the minimum attendance in Temple Quay House for office staff is 12 days per year, the team is typically on-site more frequently to perform key tasks and provide on-site support to other staff. The successful candidate will need to agree appropriate attendance levels for themselves and the team with the Service Manager.
For full information on the role and assessment process please refer to the candidate pack attached.
Hybrid working
All of our office-based roles are contractually located at Temple Quay House in Bristol. Most of our roles are able to work in a hybrid manner and you will be expected to attend Temple Quay House at least 12 days a year. Depending on your role, you may be required to attend more often than 12 days a year either permanently or temporarily to ensure we deliver our services in the most efficient and effective way for our customers. If you would like to discuss our Hybrid Working Policy in more detail. Please contact us at [email protected]
Person specification
Essential Criteria
- Problem-solving experience and excellent communication, customer engagement, and inter‐personal skills.
- Experience of Microsoft Azure management, including but not limited to configuring environments for additional services, building, and commissioning additional services, maintaining a secure environment and patch management.
- Experience of managing and maintaining a Microsoft 365 environment including, but not limited to, policy management and deployment, security, and application deployment.
- Experience of implementing and managing monitoring tools.
- Knowledge of backup tools andanti-virus software.
- Experience of IT service management tools (preferably ServiceNow).
- Experience of working within SLAs and ITIL processes.
- Knowledge of Cyber Security issues and the challenge facing organisationsin the digital enabled world and how to prepare the organisation to reduce the risk of malicious attacks.
- Awareness of key change management processes.
- Relevant professional qualification at practitioner or advanced level (e.g., BCS Certificate in VeriSM, ITIL Practitioner, Microsoft Certificate) or willingness to study for a qualification within a reasonable length of time.
- The post holder will be expected to manage and participate in a 24/7 on-call rota for out of hours support for critical infrastructure. With a full team in place this equates to being on-call for one 7-day week in four. An on-call allowance is provided.
Desirable Criteria
- Experience of Active Directory (preferably including Azure Active Directory) and Group Policy administration.
- Experience of managing Windows Server 2003 – 2012 environments including patching and monitoring.
- Knowledge of virtualization technology, in particular VMWare.
- Experience of configuring and supporting infrastructure equipment such as switches and routers.
- An understanding of Service Management Framework principles and processes.
- Knowledge of the Government’s Digital strategies and codes of practice.
- Awareness and understanding of industry standard security issues and processes. An understanding of ISO27001 would be an advantage.
- Understanding of Data Protection regulations.
Behaviours
We’ll assess you against these behaviours during the selection process:
- Delivering at Pace
- Changing and Improving
- Managing a Quality Service
- Leadership
Technical skills
We’ll assess you against these technical skills during the selection process:
- M365, Azure, MS Server Management
- Service Monitoring and Service Level Agreement Management
Benefits
- Flexible working options, including flexi-time, part-time, compressed hours and home working if suitable for the role.
- A working culture which encourages inclusion and diversity.
- There is a choice of excellent pensions schemes. More information about pensions can be found at https://www.civilservicepensionscheme.org.uk
- 25 days annual leave increasing by 1 day per year up to 30 days after 5 years, plus 1 privilege day to mark the King’s birthday. In addition to the usual bank holidays.
- Generous family friendly policies.
- Fast and modern IT kit which utilises Microsoft Office 10 and O365, enabling seamless working from home and collaboration across team