RAF Marham

The Lightning Force (LF) defends its most sensitive information meticulously. It mandates that all classified information be appropriately safeguarded to assure the confidentiality, integrity, and availability of that information. The emergence of threats and risks often outpace our ability to implant robust, countermeasures. Given the rapid increase of these cybersecurity threats the ISSO team have been formed to implement a continuous monitoring strategy to ensure an appropriate operational security posture is maintained for mission information and information systems. and as such, will work for the Information System Security Manager (ISSM).

This position is advertised at 37 hours per week.

The ISSO team are responsible to the Information System Security Manager, for the following:

a) Complying with extant workplace Risk Assessments

b) Providing a comprehensive, holistic approach to continually monitoring the security posture relating to Information, Information systems and operations.

c) Produce and publish the Information Assurance (IA) Standard Operating Procedure.

d) Assist the ISSM in meeting their duties and responsibilities.

e) Conduct Continuous monitoring of information systems to ensure compliance with the security authorisation package;

f) Serve as member of the Security Working Group (SWG), if designated by the ISSM;

g) Formally notify the ISSM when changes occur that might affect system authorisation;

h) Ensure all IS security-related documentation is current and accessible to properly authorised individuals; and

i) Ensure audit records are collected, reviewed, and documented (to include any anomalies).

j) Attend required technical and security training (e.g., operating system, networking, security management) relative to assigned duties;

k) Maintain required IA certifications;

l) Coordinate any changes or modifications to hardware, software, or firmware of a system with the ISSM and AO/DAO prior to the change;

m) Monitor system recovery processes to ensure security features and procedures are properly restored and functioning correctly;

Applicants must be a UK national with the ability to hold DV clearance and read onto STRAP

Desirable would be Computing Technology Industry Association (CompTIA) Security+ and Physical & Protective Security SQEP.

Essential – ability to successfully complete and pass the Computing Technology Industry Association (CompTIA) Security+ course upon appointment.

Operational security management and/or risk management experience.

We’ll assess you against these behaviours during the selection process:

• Changing and Improving
• Making Effective Decisions
• Leadership
• Working Together
• Delivering at Pace

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an average employer contribution of 27%
• Use of Station Facilities

The post does not offer relocation expenses. The post does not offer relocation expenses (move of home, excess fares or temporary transfer)

 External recruits who join the MOD who are new to the Civil Service will be subject to a six month probation period.

Please note: Expenses incurred for travel to interviews will not be reimbursed.

Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.

Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/.”

“MOD Recruitment Satisfaction Survey – we may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Notice sets out how we will use your personal data and your rights.

The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment by 31st December 2022. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.

 

The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact: [email protected]

Croydon – Lunar House, Manchester – Soapworks

The Cyber Security Risk Manager identifies, understands and mitigates cyber-related risks. They identify and evaluate security risks to information, systems and processes owned by the organisation, and proactively provide appropriate advice, drawing on a wide variety of sources, to stakeholders across the organisation and at a variety of levels. They provide risk or service owners with advice to help them make well informed risk-based decisions.

The first duty of the government is to keep citizens safe and the country secure. The Home Office has been at the front line of this effort since 1782. As such, we play a fundamental role in maintaining the security and economic prosperity of the UK.

The Home Office leads on immigration and passports, refugee protection, counter-terrorism, policing, fire services, and crime and drugs policy.
Digital Data and Technology (DDaT) enables the Home Office to keep the UK safe and secure. We design and build the services that help people apply for visas or passports; support policing and counter-terrorism operations; and protect the UK’s borders.

This is an exciting time to be at the Home Office. You’ll have a chance to shape the future and support our mission to deliver exceptional public services that work for everyone.

Our work is guided by these principles:

• We put user needs first
• We value delivery and outcomes over process
• We work in the open

Our flexible working policy ensures a healthy work-life balance. We also nurture talent and offer a broad range of learning and development opportunities that will help you flourish in your role.

We work hard to maintain a positive working culture and are committed to helping you fulfil your potential. We value diversity and provide an open, inclusive and supportive environment to help you do your best work.

You can keep up-to-date with our work on the Home Office DDaT blog.

Your main day to day responsibilities will be:

• The support, planning, development, implementation and management of organisation-wide processes and procedures for the management of risks to the success, confidentiality, integrity and availability of the business, especially those arising from the use of information technology, hardware or data. Thereby, protecting the confidentiality, integrity and availability of the organisation’s assets and business services.
• Provide tailored expert cyber security support and advice that highlights cyber security related risks to a range of stakeholders, projects, business teams and/or service owners on how to remedy identified risks. Helping them to make well-informed decisions, by proportionately applying security capabilities, using published guidance, standards, and drawing on a range of experts as well as personal expertise
• Independently and impartially undertake risk management activities within a given area of practice or expertise, usually within established security and risk management governance structures. Lead the independent analysis and derivation of business-supporting security needs, undertake cyber security related risk assessments, conduct tailored threat assessment and other risk management activities. Ensure activities are consistent with applicable regulations and legislation.
• Develop risk management-related policy and assure the ongoing appropriateness of policy in accordance with regulation and wider organisational and government policies. Communicating effectively with senior stakeholders to ensure they recognise the importance of security considerations and respond accordingly to changes in policy and procedure
• Manage risk management processes across an organisation, reviewing their efficiency and effectiveness, leading recommendations for continuous improvement. Reviewing internal controls following any security breach, providing advice on how to remediate any vulnerabilities discovered. Agreeing and overseeing remedial solutions, controls and safeguards that are the most appropriate and beneficial for the organisation
• Assess reviews and risk assessments and ensure all identified risks are managed in accordance with Home Office risk management policies. Communicate outcomes effectively to relevant senior stakeholders across a variety of teams in ways that support effective security, risk management and decision-making, and advise senior stakeholders on their approach to risk assessment in the context of their organisational outcomes

Note: An employee may be required to carry out other duties within the scope of the grade and within the limits of their skill, competence and training.

Other day to day activities

You will also be expected to carry out the following day to day activities:

• Participating in, contributing to and supporting collaboration initiatives and career development across multiple communities, building in-house capability via a professional community of practice
• Support the routine risk reporting process by informing on changes in the Home Office’s threat landscape and the associated impact on the Home Office’s risk exposure, helping to better understand the impact and likelihood of exploitation of a threat.
• Lead reviews, analysis and research to identify, assess and mitigate against cyber threats, vulnerabilities and risks
• Assist with the prioritisation of remediation work based on threat, risk likelihood and impact
• Lead, mentor and support others to perform to their full potential and driving succession planning
• Advise, guide and support the Home Office Cyber Security (HOCS) function and projects, programmes and operational teams on matters relating to cyber threats, vulnerabilities and risks ensuring that specialist knowledge is kept current
• Support the development of the Home Office-wide cyber risk model and lead the development of risk registers; ensure that these information sets are aligned with data feeds and repositories
• Work collaboratively to provide specialist technical and organisational guidance pertaining to risks and control measures associated with emerging threats, closely liaising with stakeholders to assess where control changes are required to deal with the ever-changing threat landscape

 Note: The post-holder may be required to carry out other duties within the scope of the grade and within the limits of their skill, competence and training.

Essential Skills

You’ll have a demonstrable passion for Cyber Security with the following skills or strong experience in:

Strategy and architecture:

• Security and Privacy
  • Information Assurance (INAS) – Level 5
• Governance, Risk and Compliance
  • Risk Management (BURM) – Level 5
  • Audit (AUDT) – Level 5
  • Quality Assurance (QUAS) – Level 6
• Advice and Guidance
  • Specialist Advice (TECH) – Level 5

Relationships and Engagement

• Stakeholder management
  • Stakeholder Relationship management (RLMT) – Level 5

 The skills listed above are reflective of the Home Office DDaT Profession Skills and Competency Model (based on the industry standard SFIA framework) sfia-online.org

Essential Criteria

Can lead and manage a team of cyber professionals to provide an effective risk analysis function:

• Is able to coach and mentor, developing more junior team members
• Communicates effectively with both technical and non-technical stakeholders, and articulates threat intelligence and risk assessments in terms of their impact to the business
• Building effective relationships with senior stakeholders in order to raise awareness of the importance of security issues, as well as communicating the outcome of audits and investigations
• Has a good understanding of the use of different communication channels and formats for different audiences, delivering excellent verbal and written communication
• Identifies and works in line with best practice principles and uses them to contribute to the ongoing continuous improvement of existing processes and ways of working for information security and risk management
• Is familiar with key threat intelligence feeds and sources (e.g. NCSC, CiSP etc.) and possesses a good level of knowledge of common cyber security threats and vulnerabilities
• Possesses highly developed research and analytical skills, with a keen eye for detail
• Analyses, interprets and articulates the specific risks associated with threat intelligence and identified vulnerabilities
• Can assimilate and collate potentially large amounts complex information from a variety of data sources and use it to provide accurate insights, produce recommendations and solutions that support senior decision-making and enhance business performance
• Understands how current work fits into broader DDaT contexts and strategies so that deeper underlying problems and opportunities can be addressed and managed appropriately.

Desirable Criteria 

Ideally you will also have the following skills or some experience in:

• Experience in information or cyber security including threat and risk analysis for complex, high-risk and/or mission critical systems,
• Leading and directing teams to enable the day-to-day delivery of services
• Demonstrated ability to analyse and coherently present complex threat intelligence and risk information relevant to the audience that clearly articulates business impact(s)
• Experience of a range of cyber risk and controls frameworks, such as NIST, ISO27001, COBIT, ISO31000 Cloud Principles and general wider NCSC guidelines
• CRISC / CISSP / CISM / CISA or equivalent.

We’ll assess you against these behaviours during the selection process:

• Making Effective Decisions
• Changing and Improving
• Communicating and Influencing

We’ll assess you against these technical skills during the selection process:

• Risk Management (BURM)
• Stakeholder Relationship Management (RLMT)
• Specialist Advice (TECH)

• An in-year performance bonus scheme.
• A Civil Service pension with employer contribution rates of between 26.6% and 30.3%, depending upon salary.
• 25 days annual leave on appointment, plus 8 days public holidays and 1 day for the King’s Birthday, rising further with service.
• Flexible working options to enable you to achieve the work life balance that right for you including part-time, flexi time and job sharing.
• Training and development opportunities tailored to your role.
• A culture encouraging inclusion and diversity.
• Season ticket loans and rental deposit loans.
• Cycle to work and payroll giving.
• Employee discounts – including a huge number of retailers, Microsoft Home Use programme and gym membership.
• A variety of staff recognition schemes including thank you vouchers.
• Health and wellbeing initiatives including monthly mindfulness sessions.
• Staff support networks.
• Maternity, adoption or shared parental leave of up to 26 weeks full pay followed by 13 weeks of statutory pay and a further 13 weeks unpaid.
• Maternity and adoption support leave (paternity leave) of 2 weeks full pay.
• Up to five days paid leave for volunteering.
• Study leave and support for studying for a qualification or other accredited development relevant to your role.

The role will be based at our offices at 2-4 Cockspur Street, London, SW1Y 5BS, in central London. Please be aware that this role can only be worked in the UK and not overseas. We are operating hybrid working arrangements that require staff to be in Cockspur Street 40% of their working pattern.

The role is responsible for the leadership and management of a multi-functional analytical team that is part of the Serious Fraud Office’s Intelligence Division. The Intelligence Division obtains and manages intelligence related to allegations of serious fraud, bribery and corruption.  Intelligence gathering is at the heart of SFO operational activity and the Intelligence Division uses various tools to secure actionable intelligence in order to drive our investigations in the fight against economic crime.

As Head of Intelligence Analysis you will manage ten Senior Intelligence Analysts who work across strategic, operational, investigative and proactive roles within the SFO. The role will include contributing to the SFO’s strategic, tactical planning and engagement, both internally, and across HMG.

Key responsibilities include leading the Serious Fraud Office’s Control Strategy, which requires collaboration with internal SFO stakeholders to develop our plan for identifying emerging threats relevant to economic crime. You will also be responsible for coordinating the Intelligence Division’s Strategy, and the necessary activities to deliver divisional change, ensuring alignment with the overarching SFO business plan.

The role is suited to a candidate who is highly motivated, who can encourage and develop a talented team, and who can build on existing relationships and engage collaboratively with stakeholders in other law enforcement agencies, academia, business organisations, and NGOs.

As a condition of appointment, the successful candidate must have/obtain SC level clearance before taking up their post and also commit to obtain Developed Vetting (DV) clearance if not already held.

• Leadership & Management – Lead and manage a team of SEO Senior Intelligence Analysts, including resourcing, tasking and performance management. Identify training needs to ensure the continuous professional development of staff and their work and lead recruitment when necessary. Provide visible leadership, actively promoting the values and priorities of the SFO, including its commitment to inclusion, equality and diversity.
• Intelligence Product Compliance – Ensure intelligence products uphold the high Professional Heads of Intelligence Assessment (PHIA) and College of Policing (CoP) standards. Quality assure work, set terms of reference, and be accountable for strategic and operational analytical output including evidential products.
• Stakeholder and Multi-agency Engagement – Provide high quality analytical advice and briefings to the Chief Intelligence Officer, Chief Investigator, Senior Management Team and external stakeholders as required. Represent the SFO at key high-level meetings and contribute to collaborative multi-agency or bilateral projects. Positively engaging with the National Economic Crime Centre, Home Office Anti-Corruption Unit and public/private threat groups ensuring the timely delivery of quality assessments. The role includes senior level engagement across public and private sectors to drive and promote the analytical findings of the SFO’s strategic intelligence assessments to wider audiences.
• Strategic Oversight – Manage the SFO’s strategic intelligence assessments and setting the divisional intelligence requirements. Set and deliver the annual the SFO Control Strategy to assess and understand emerging threats. Manage and oversee our ongoing Divisional Strategy to continue our drive to implement positive divisional change.
• Developing an Intelligence Culture – Work collaboratively with other divisional staff to facilitate the pro-active collation, evaluation, analysis, and assessment of information and intelligence from a variety of sources, including sensitive sources and human intelligence. Foster a culture of knowledge sharing across the SFO, contribute to training sessions and provide professional expertise. Contribute to the wider development of HMG and LEA intelligence analysis community.

See above and attached Job Pack.

We’ll assess you against these behaviours during the selection process:

• Seeing the Big Picture
• Leadership
• Communicating and Influencing
• Managing a Quality Service

We’ll assess you against these technical skills during the selection process:

• Completed IAT, NIAT and/or GIAT training.
• Advance use of i2 software such as Analyst Notebook and/or iBase.
• Completion of Intelligence Assessment to national standards, either PHIA or CoP.
• Understanding the PHIA competency framework and correct use of the probability language. (Desirable)

Option to join the Civil Service pension scheme. For further details, click here http://www.civilservice.gov.uk/pensions

Generous annual leave provision of 25 days which increases to 30 days after five years’ service plus an additional day in recognition of the Queen’s Birthday and the option to buy or sell up to five days’ leave per year. Different terms may apply if you are already a Civil Servant.

Discretionary performance-related bonus scheme.

Interest-free season travel ticket, bicycle loan and cycle to work scheme.

Access to the Rental Deposit Salary Advance Scheme which assists employees in meeting the costs of deposits for privately rented homes.

Opportunities for learning and development.

Flexible working arrangements and family-friendly policies.

Voucher for eye care and discounted spectacles.

Access to a range of discounts through membership of the Civil Service Sports and Social Club, CSSC Sports and Leisure. http://www.cssc.co.uk/

Maternity and paternity leave provision over and above the statutory entitlements.

Access to My CPS Rewards Gateway. My CPS Rewards offers staff a range of rewards and savings including:

• Discounts with high street retailers
• Savings on grocery shopping at a range of supermarkets
• Special salary sacrifice and recognition schemes
• Reloadable gift cards and e-cards
• Instant vouchers

Any move to the Serious Fraud Office from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/

Stoke Gifford, South West England, BS34 8JH : City of Westminster, London (region), SW1A 2HB

Fraud Defence is the central counter-fraud function for the MOD. It takes the strategic lead for fraud, corruption and other economic crime matters across Defence, it represents the MOD as the victim of fraud and drives the MOD’s coordinated response to fraud. Fraud Defence provides subject expertise to inform risk decisions by Defence senior stakeholders on fraud & corruption; is the single reporting gateway for economic crime and whistle-blower concerns, undertakes investigations and coordinates training and awareness.

This position is advertised at 37 hours per week.

We’ll assess you against these behaviours during the selection process:

• Working Together
• Making Effective Decisions
• Changing and Improving
• Managing a Quality Service
• Communicating and Influencing
• Leadership

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an average employer contribution of 27%

The post does not offer relocation expenses.

External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period.

Please note: Expenses incurred for travel to interviews will not be reimbursed.

Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.

The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment by 31st December 2022. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.

MOD Recruitment Satisfaction Survey – we may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Notice sets out how we will use your personal data and your rights.

Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/

Birmingham, Blackpool, Cardiff, Glasgow, Leeds, London, Manchester, Newcastle-upon-Tyne, Sheffield

This is an exciting time to become a Government Security Risk & Assurance Professional. DWP is at the forefront of risk-based security programmes within Government and industry with Enterprise Security Risk Management (ESRM) playing a pivotal role in strengthening the security of government products and services used by millions of people.

We are looking for Grade 7 Lead Security Risk Assurance Managers to join our team.

You’ll be at the centre of the development of this specialist profession. You will work across DWP to provide internal impartial assurance to Senior Leaders, service owners, stakeholders and relevant external bodies, and ensure strategic security risks are being managed effectively.

Have a look at the video detailing the fantastic opportunity provided by this role of Lead Security Risk Assurance Manager which is part of the Government Security Profession. Please click on the link below.

https://youtu.be/NiAgk-mewpI

This role is fundamental to protecting the Department and enabling us to make informed business decisions about security across the Enterprise.

We’re looking for an adaptable and enthusiastic leader, with an excellent eye for detail and an appreciation for the bigger picture within which you work. You will be confident in communicating with a diverse stakeholder group and have the interpersonal skills to influence and motivate.

The Lead Security Risk Assurance Manager role may be placed in one of three functions within ESRM, which focus on different types of security assurance. The functions are:

Security Assurance:

Provides confidence to the DWP Executive Team and other senior leaders that we are delivering DWP services securely. We do this by carrying out impartial assessments on how effectively risks are being managed and whether our security controls are operating as designed. We place a strong focus on continuous improvement, looking wider and deeper than just compliance. We highlight good practice and provide a professional impartial view about our security posture.

Supply Chain Security Assurance:

Provides confidence to the Board, Commercial Directorate and Contract Owners that the DWP supply chain has deployed and continuously manages effective security controls. We maintain many complex stakeholder relationships, continually learning ways to improve and streamline processes, and we are at the forefront of Government and Industry efforts to improve supply chain security processes.

Security Risk:

Identifies and monitors enterprise-level security risks to inform security policy, standards and assurance priorities. Supporting strategic security investment and areas without dedicated security resource through expert advice, guidance and security risk assessment services. Assessing the impact of security risks within our supply chain to DWP people, information and services.

The roles and responsibilities include, but are not restricted to the following:

• Lead and shape the Security Risk and Assurance Functions taking accountability for service delivery and enabling an effective, visible and respected security services to DWP, its Arm’s Length Bodies and external customers where appropriate
• Build long term internal and external strategic relationships and influence stakeholders and relationships effectively to gain support for security risk and assurance
• Clearly define priorities and reflect in measurable team objectives
• Continue to iterate the service to ensure we continue to meet end user needs stakeholder requirements and align to wider departmental risk and control assessment practices
• Lead by example, visibly and confidently engaging colleagues and stakeholders to support and deliver effective security risk and assurance capabilities
• Drive innovation, empowering team members to take responsibility for removing inefficiencies, driving costs down and improving services, sharing suggestions for process improvement so good practice is shared and standardised
• Provide input at senior governance levels, ensuring security outcomes are fully understood and considered
• Lead security risk and assurance activities, research, evaluation and interpretation of evidence providing a holistic and robust opinion on the security posture of people, processes, and technology.
• Provide input to Senior Managers in respect of business cases for security investments
• To identify and assess existing/new threats (threat actor and vectors) and security alerts and provide assurance against current state of controls and strategic direction of travel
• Represent the function and report findings to stakeholders as required.

Essential Criteria

• Proven experience of interacting with senior leaders on security risk/assurance topics to present, escalate and influence decision making
• Strategic with proven leadership experience. Can demonstrate the ability to engage, negotiate, and communicate easily and confidently with people at all levels
• A comprehensive technical understanding of Security and Risk Management processes and controls
• An effective decision maker, who utilises evidence, available data and experience to provide clear, accurate and professional decisions
• The ability to thrive in a challenging environment, working to tight deadlines while prioritising a large and varied workload.

Desirable qualifications

These qualifications are desirable and where not already in place, we’ll help you build your skills in this area:

CISM, CRISC, CISSP, CISA, CGEIT, ISO27001 Lead Auditor.

Desirable past experience and skills includes but is not limited to:

• Experience of security management and analysis
• Good understanding of security controls (technical, procedural, personnel and physical)
• Good understanding of security monitoring and testing processes
• Good technical knowledge of applications and architectures
• Good knowledge of third-party security assurance methods and deliverables
• Strong understanding of the NIST Cyber Security Framework
• Experience of information security management systems and risk assessment methodologies
• For jobs located in Wales, the ability to speak Welsh is desirable.

We’ll assess you against these behaviours during the selection process:

• Leadership
• Making Effective Decisions
• Seeing the Big Picture

We’ll assess you against these technical skills during the selection process:

• Security Risk Management
• Communicating and Knowledge Sharing

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an average employer contribution of 27%
• A minimum of 25 days annual leave (plus public and privilege leave)

Civil Servants applying on promotion will usually be appointed to the salary minimum or within 10% of existing salary.

This job role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business need, but personal circumstances and other relevant circumstances will also be taken into account.

If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post. Please be aware that this role can only be worked in the UK and not overseas.

Postings

Posting will be made in merit order by location, this will be based on the geographical requirement at the time.

A reserve list may be held for a period of 6 months from which further appointments can be made. Reserve list candidates will be posted in merit order by location.

Successful candidates will be posted to a specific role and will have the opportunity to express a preference as part of the selection process, although final decisions may come down to business need, and the skills and development needs of candidates. Standard promotion rules will apply, and successful candidates will be placed on the pay scale and terms and conditions of DWP.

Brecon LD3 7EA

The Challenge

Do you want to join the 2021 Government Security team of the year and be part of our Gold Standard security service?

The Ministry of Defence Guard Service (MGS) provides high quality security services at over 100 MOD sites across Great Britain. The MGS has guarded the Defence Estate for over 25 years including high profile locations such as MOD Main Building in London and His Majesty’s Naval Bases at Portsmouth, Devonport and the Clyde. We provide access control, military working dogs, control room operations and other security services. We play a vital role supporting the Defence Mission and work to protect the defence estate and personnel from crime, terrorism, espionage and sabotage threats.

The MGS is part of the Defence Infrastructure Organisation (DIO) and employs over 2,500 staff. MGS Officers are often the first point of contact with the MOD for employees, visitors and contractors and we pride ourselves on our professional, customer-focused culture.

All our Security Officers are required to have excellent customer service skills and must be willing to go above and beyond to support security operations across the defence estate. Due to the high profile and strategic locations of the sites we guard, it is essential our Security Officers have a strong work ethic, are able to work as part of a team, are observant to threats and are capable to challenge and de-escalate difficult situations if required. We also require our Security Officers to have good written and verbal communication skills. Our Officers must have resilience and remain positive and friendly in all weather conditions and on all occasions.

We provide our staff with a market leading salary, excellent sickness benefits, together with a defined benefit civil service pension.

We are a growing organisation with opportunities for good quality staff to progress their security careers.

The MGS holds the Committed to Equality Gold Standard and we positively encourage applications from all under-represented communities and from all types of working backgrounds.

See more information about the MGS, please read the candidate pack and watch our Security Officer YouTube video https://youtu.be/nzSK9OPOoDI

The Ministry of Defence Guard Service (MGS) is a professionally qualified body of Civil Servants who provide unarmed guarding services at over 100 MOD sites across Great Britain. The MGS has guarded the Defence Estate for over 25 years including high profile locations such as MOD Main Building in London and His Majesty’s Naval Bases at Portsmouth, Devonport and the Clyde. The MGS plays a vital role supporting the Defence Mission and works closely with its security partners

The MGS is part of the Defence Infrastructure Organisation (DIO) and  employs over 2,500 operational and support staff. The MGS is managed by a Head Office team, dispersed strategically around the country.

MGS officers are very often the first point of contact with the MOD for employees, visitors and contractors and we pride ourselves on a customer-focused culture, working to DIO’s Values as well as our own core values of honesty, integrity, professionalism and efficiency.

We are passionate about the services we deliver and work hard to keep pace with developments in the security industry, as we seek to be the unarmed  guarding provider of choice. The MGS holds the Committed to Equality Gold Standard and we positively encourage applications from all under-represented communities.

We employ approximately 4,900 staff from a very diverse range of professions, and we work across the world; in Germany, Cyprus and the Falkland Islands, Norway, Poland, Kenya, Belize, Nepal and Oman.

Bristol, South West England, BS2 0ES : Cardiff, Wales, CF10 1EP : Leeds, Yorkshire and the Humber, LS1 4AP : Salford, North West England, M3 5BS : Newcastle upon Tyne, North East England, NE98 1ZZ : Telford, West Midlands (England), TF3 4NT

At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve. 

We want to maximise the potential of everyone who chooses to work for us and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you.

Diverse perspectives and experiences are critical to our success and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role.

See what it’s like to work at HMRC: find out more about us or ask our colleagues a question. Questions relating to an individual application must be emailed as detailed later in this advert.

As part of your role, you will lead a fast-past operational environment, facilitating the delivery of technical security services across HMRC programmes

Be responsible for the team which manages and delivers an effective workflow function, providing a front-door function for cyber security technical services.

Ensure successful delivery of a range of customer-focused performance outcomes, ensure customer relationships are effectively managed and achieve maximum buy-in and use of the customer facing service.

Lead on customer engagement, guidance and manage complaints and escalations.

Be a key player in our important links with the Chief Operating Office, in relation to demand and delivery

Work closely with the CSTS technical security professionals, allocating their tasks and managing workflow.

Be a key player in our team’s continuous improvement, having input and influence to realise efficiencies.

We will be running a 30 minute dial in for candidates who interested in this role, during the week the advert goes live.  Please contact the vacancy holder with your email details, should you wish to attend, and an invitation will be issued.

The Team

Cyber Security Technical Services (CSTS) is part of the HMRC Security area of Chief Digital and Information Office (CDIO).  The team is responsible for delivering a holistic set of technical security services to HMRC projects and programmes.

CSTS comprises a range of cyber professionals, with a breadth of skills across security architecture, risk, assurance and enterprise architecture.  We have an Operations Management Team (OMT) that provides an efficient customer-facing engagement and workflow process, providing resources and capability to high profile projects and programmes.

The Role

You will be working in a modern, digital organisation, leading the activity of the Cyber Security Technical Services’ Operations Management Team (OMT).  Our team is dedicated to delivering an exemplar service to its customers, working collaboratively and being innovative and creative in its approach to new processes and business demands. Working with key stakeholders at all levels, and within a professional team, ensure delivery of a highly efficient security customer-facing engagement and workflow process, providing technical cyber security resources and capability to high profile projects and programmes. You will get to work closely with the CSTS technical security professionals, directing their tasks and managing their workflow and also support the delivery of our KPIs, our business plan, communications strategy, capability building and performance reporting.  You will enjoy working in a creative, engaging and fast-paced team, and be able to deliver with impact.

Responsibilities:

• Oversight of key deliverables, including working with technical and operational colleagues to create, maintain and deliver effective processes and business delivery.
• Foster and maintain a “one team” ethos by driving flexible working across teams to support service delivery
• Lead on a range of Operations Management Team activity, including the delivery of an effective workflow function, a front-door system for customers requiring cyber technical services, performance reporting, communication and resource & financial management
• Lead on allocation of technical resources to high profile projects and programmes, directing their work allocation and ways of working
• Lead on customer engagement and education and guidance
• Develop and manage strong networks and relationships with key stakeholders, at all levels, both within CSTS and externally across HMRC and external third parties
• Managing and motivate a team of direct reports, reviewing their performance and developing their skillsets.

The ideal candidate will have:

• Proven experience of working in a fast-paced customer-facing delivery team.
• Strong understanding of workflow processes, preferably with experience in an automated workflow system such as JIRA or Clarity, or similar.
• Strong understanding of Office 365 applications and their associated automations and links.
• Strong communication skills – the candidate will be expected to lead calls and direct colleagues at all levels, liaise with project managers and wider HMRC colleagues.

We’ll assess you against these behaviours during the selection process:

• Managing a Quality Service
• Working Together
• Communicating and Influencing

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an average employer contribution of 27%
• Annual Leave:

  From 1 September 2021 (when annual leave changes agreed as part of HMRC’s reform deal are introduced), full-time employees have a starting paid annual leave allowance of 25 days per year, pro rata, which will increase by one day for each year’s qualifying service up to a maximum of 30 days.

  If you’re transferring over from an Other Government Department (OGD), we will take account of your previous qualifying service, provided there is no break in your service between you working for your previous department and taking up service with HMRC.

  If you’re transferring over from a recognised Non-Departmental Public Body (NDPB), you will have your previous qualifying service recognised from 1 March 2011, provided it is continuous with your service with HMRC.

  https://www.gov.uk/government/publications/working-for-hmrc-information-for-applicants/terms-and-conditions-in-hmrc

Team members that are moving offices as a result of the Locations Programme will be entitled to a Moves Adjustment Payment for three years where they incur additional costs. This is calculated based on the difference between the costs of travelling to and from the new and old office, over a weekly period. You will get more detail on this as part of targeted locations move communications.

Find more about HMRC benefits in ‘Your little extras and big benefits handbook’ for further information or visit Thinking of joining the Civil Service.